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Gartner Identifies Zendesk as a Leader in CRM Engagement Center for the Third year in a Row

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CEO Insights Team

CEO Insights Team

For the third consecutive year, Zendesk has been named a leader in the Magic Quadrant for the CRM Customer Engagement Center by Gartner. Being one of the fastest-growing customer bases, Zendesk believes it was identified for its overall value proposition, ease of set-up, usability, API integration and rapid adoption.

Adrian McDermott, President of Products, Zendesk, says, “Companies looking to the future understand the increasing importance of designing seamless customer experiences. We feel that our placement in the Gartner Magic Quadrant is a reflection of the growing number of organizations that are investing in flexible, scalable software to deliver on this promise”.

"Customers are demanding consistency of treatment when self- service escalates to assisted service. In turn, application leaders will demand that vendors provide channel synchronization, better use of AI, team collaboration, contextual knowledge and event-centric treatment.”



According to the report, “Customers are demanding consistency of treatment when self- service escalates to assisted service. In turn, application leaders will demand that vendors provide channel synchronization, better use of AI, team collaboration, contextual knowledge and event-centric treatment.” Zendesk values at taking design elements that people have grown to expect from consumer software and incorporating to an easy-to-use platform that eases the work of customer service.

Headquartered in San Francisco, Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. The powerful and flexible customer service and engagement platform meet the needs of any business from startups and small firms to growth companies and enterprises. It operates worldwide with around 15 offices in North America, Europe, Asia, Australia and South America.