| | SEPTEMBER 201819edge-backed approach comes into play. A travel-lover by nature, Pratik ensures that he regularly visits world's optical manufactur-ing hubs like Japan and China to keep a tab on the global trends. Having indulged in a close-knit relationship with international entrepreneurs within the indus-try, Pratik manifests an exempla-ry way of sharing knowledge and keeping ahead of the trends. "We always strive to reflect our customers' aspirations in our designs and services, wherein our customer service and feedback collected in that regard play an instrumental role. We consid-er that data with utmost gravity while developing a new product," adjoins Pratik. This approach sig-nificantly helps Specsmakers in reflecting its customers' ethos tout de suite and thus catering to the need of the hour. A perfect ex-ample being the recent inclusion of `Home Try On' service, wherein customers can book an appoint-ment to undergo eye checkup, se-lect glasses and try it on at their home. The rationale behind the multiple offers and discounts on specs frames, lenses and sun-glasses that outshine even the on-line offers is no different. It also has joined hands with several corporate organizations to offer eye-wellness programs. With a robust logistics & ex-press delivery team taking the dynamics of services into a whole new level and having a dedicated customer support & services divi-sion in place, unconditional war-ranty is just the beginning of an overwhelming after-sale relation-ship with the customers. Firmly believing that eye care isn't only about finding the right pair of spectacles, Specsmakers offers alignments & adjustments, re-pairs, and nose pads replacements free of cost, in addition to provid-ing free Ultrasonic cleaning of spectacles at all the stores. More in the PipelineBy flexing the creative muscles, Specsmakers incessantly travels in pursuit of anything and ev-erything that could better the customer experience. It currently works on a lot of high-end tech-nologies that can be embedded into the eyewear, alongside its endeavors to use technology as a platform to bestow faster turn-around time (TAT) to the tune of even 24 hours. This includes an e-Gallery, wherein the custom-ers will be enabled to browse and choose the products online be-fore purchasing it from the retail store. This will significantly aid in TAT as well as customer satis-faction. "We are upgrading our-selves to become an Omni-chan-nel brand, while expanding to more cities in South India. A fair amount of focus has also been ap-plied on developing a prodigious network of employees, who are going to be our partners in this journey. We have also seen a keen interested in many people look-ing forward to take our franchi-sees in the south and we are also exploring the same," concludes Pratik. Specsmakers fosters a work environment that values and rewards integrity, respect and performance while contribut-ing positively to the communities that it serves. WE ALWAYS STRIVE TO REFLECT OUR CUSTOMERS' ASPIRATIONS IN OUR DESIGNS AND SERVICES, WHEREIN OUR CUSTOMER SERVICE AND FEEDBACK COLLECTED IN THAT REGARD PLAY AN INSTRUMENTAL ROLE
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