| | FEBRUARY 20214Moving to technology had always been the top priority of companies, especially the BFSI segment that had to ensure uninterrupted service to customers during the time when almost the whole world was under the lockdown. Just like instant noodles, it was instant technology adoption but full of nutrition (safety & security measures). In fact, it was important for the BFSI industry to provide seamless service to its customers who needed money the most during the tough times, whether physical or digital money. Hence it became the parameter for the success of any financial institution. Only the foresighted leaders were able to make the shift faster than light but with immense care and security. From taking care of infrastructure expansion to enabling faster & swifter services, only the leaders were able to bring a positive change in the ecosystem. However, their challenges don't end here. The new age has brought new hurdles to cross. Customer retention, increasing expectations, dealing with cultural shift, increased competition, altering business models, regulatory compliance, consistent innovation and many others will remain a challenge for quite some time until they act and address them. CEO Insights Editorial Board along with our panel of experts comprising industry leaders, financial experts, investors and consultants together have shortlisted and finalized the names to bring to you the story of their strategies that make their company a true partner of their customers. Our listing, CEO Insights Magazine's `Top 10 Leaders in BFSI ­ 2021' talks about the steps the leaders have taken to ensure success for both their organization and their customers. Read to know more about them. Do let us know what you think!Anamika SahuManaging Editoreditor@ceoinsightsindia.comEditorialA Seal of Success Vol 03 · Issue 8 - 1 · February 05, 2021 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Editorial Mandvi Singh Aveek Pal Chaudhuri Avinash Roy Rohan AT Chitra Mishra Group Art DirectorAshok KumarAdvertising Managers Ashu Sethi Shivam AgarwalNoida Rohit Raghubanshi Garima Anandadvertise@ceoinsightsindia.comEditorial queries editor@ceoinsightsindia.comTo subscribeVisit www.ceoinsightsindia.com/subscribe/ or send emailto subscription@ceoinsightsindia.comCover price is Rs.150 per issue.Editor Alok ChaturvediPrinted and Published By Alok Chaturvedi on behalf of BizprintMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2021 BizprintMedia Technologies Pvt Ltd, All rights reserved. Repro-duction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsi-bility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accord-ingly, no liability is assumed by the publisher. Design Dennis Bennito VP - Sales & Marketing Amrit SinghCirculation Manager Magendran PerumalCorrespondents Sigma Mohanty Subhadarshani Mohanty
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