| |April 20198THOUGHT LEADERSHIPGrowth & maturity of the Indian economy today is reflecting in the growth of metro cities, stronger domestic demand, consistent FDI, and the changing consumer & user be-haviour driven by digital innova-tions and benefits of shared econ-omy and overall enhancement of customer experience. The smart office today is a reflection of the socio-economic uptrend at an in-ternational & national level. What is happening to our economy and companies globally will get reflect-ed to what is happening to the of-fices ecosystem as well. The reason why corporates buy or rent offices or buildings is to be in sync with their business objectives like creat-ing a brand, enhancing employee, and organizational productivity by driving innovation, collabora-tion and at times a cultural & be-havioural change at work. Understanding the Conflu-ence of Emerging Business & Human Needs at Smart Workplaces Today, the whole workplace eco-system is getting aligned to both the emerging business needs and human needs. The business needs are driving the need for agility and scalability of the workforce, and off-balance sheet models of rent-alized fully fitted-out and fully ser-viced properties, while the human needs are driving how we com-mute to work, what are the ameni-ties at work, how do we collaborate at work, what is the air quality we breathe at work, how do we lever-age the new-age technologies like IoT, smart apps, sensors, beacons, AI and analytics to access the building facilities, and many oth-ers, and how are the new-age build-ings connecting with the society at large. A smart building is not only about a smart space. It is about a smart solution which is intelligent, safe, sustainable, and contributes to employee well-being. Today, the intelligent building management systems and sensors are able to smartly collate and analyse every data point of con-sumption and capacity like elec-tricity, power, water consumption & recycling, parking, and so on into common dashboards, and AI is driving automation for some of the operation decisions, which were earlier done manually. In the com-ing future, AI can transform the user experience and take it to the next level. For example, a CCTV camera can differentiate between a visitor or a user of the building via face recognition system and wel-comes or pre-authorizes the access to the designated floors without any human interaction. Similarly, the same camera can report any suspicious activity to the nearest police station. In recent times, more and more organisations are taking the well-being of their employees a lot more seriously. Research shows that 45 percent of the total value of the hiring of space to an organi-zation comes from employee pro-ductivity and retention. Employees spend over 45-50 hours at work each week, which is over 70-80 per-cent of their awake time during weekdays. Smarter buildings are A SMART BUSINESS OFFICE ECOSYSTEM IS MORE THAN JUST A SPACEBy Amit Grover, Director - Office Business, DLFAmit is a seasoned commercial real estate professional with over 22 years of experience in real estate industry. He is instrumental in the entire cycle of market & financial feasibility, land acquisitions, project planning and monetization of commercial real estate at DLF.Amit Grover
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