| |September 20194With the loaded benefits that BPO comes with, like cost efficiency, higher flexibility, better quality & performance, increased diversity of skills, extended global presence, and more, it flexes the muscles of the clients with more power to perform their core business operation. This is no secret since BPO has garnered a big piece of the Indian business pie and has placed the country amongst the top contenders. But with the integration of AI and RPA-based business process transformation, the pure-play BPO vendors with high domain focus and digital transformation specialists will be benefited (NelsonHall).This will drive the freed resources from volume-driven work to value-driven and more complex work. As the BPO landscape evolves further, companies incorporating RPA capabilities will have an upper hand in offering best of the solutions to their clients at quite a considerable cost and faster delivery. However, the basic still applies. Even to offer the most advanced BPO services, BPO companies need to align with the company's vision and integrate their culture while making management communication a top priority, thus ensuring all are on the same line of thought. In our current edition of CEO Insights `10 Best BPO Companies ­ 2019', we bring to you the story of few such BPO companies who perfectly balance the traditional process (vision, culture and mission alignment with clients) with the modern technologies (like AI and RPA). The featured stories speak about their uniqueness, commitment and delivery that is uncompromised. Read to know more about them.Do let us know what you think!Anamika SahuManaging Editoreditor@ceoinsightsindia.comEditorialThe Pedigree to Flex Your Business Muscles Vol 02 · Issue 7 - 1 · September, 2019 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Editorial Ananth.V Srrayvinya OLM Sujith Vasudevan Susila Govindaraj Group Art DirectorAshok KumarAdvertising Managers Amrit Singh Shivam AgarwalNoida Rohit Raghubanshi Garima Anandadvertise@ceoinsightsindia.comEditorial queries editor@ceoinsightsindia.comTo subscribeVisit www.ceoinsightsindia.com/magazine-in or send emailto subscription@ceoinsightsindia.comCover price is Rs.150 per issue.Editor Alok ChaturvediPrinted and Published By Alok Chaturvedi on behalf of BizprintMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2019 BizprintMedia Technologies Pvt Ltd, All rights reserved. Repro-duction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsi-bility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accord-ingly, no liability is assumed by the publisher. Design Manjunath S SivasankarVP - Sales & Marketing Virupakshi PattarCirculation Manager Magendran Perumal
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