• MK Noorani Taj, CEO & MD

    MK Noorani Taj, CEO & MD

  • We live in an era where technology plays a crucial role in most people’s lives and hence it firmly stands as one of the pillars on which businesses are built. But in today’s hypercompetitive world, organizations don’t have the luxury of time to deal with the complexities of ever-evolving technology. Outsourcing such functions take some stress off the company’s shoulders, allowing the team to channel their energy towards the core areas of their business which affect the company’s success directly. Therefore, organizations nowadays seek to establish strategic partnerships with Business Process Outsourcing (BPO) companies who anticipate industry trends and offer long-term support solutions apace with the evolving technologies & trends.

  • WACHSEND BPO: Shouldering your Responsibilities as your Trustworthy Partner

The Pedigree to Flex Your Business Muscles

By: Anamika Sahu, Managing Editor

With the loaded benefits that BPO comes with, like cost efficiency, higher flexibility

Captive Offshoring has Evolved Far Above Traditional Value Additions Attracting Quality Talent

By: Ajeesh Kumar, Associate Director, Netrix India

Captive centres, otherwise known as Global inhouse Centres (GICs)

10 Best BPO Companies - 2019

Gartner’s Report Manifests a Huge Increase in Revenue for Worldwide 5G Network Infrastructure

By: CEO Insight Team

Gartner, the world’s leading research & advisory company, recently conducted

0
1

Markets and Markets Predicts a $8.2 Billion Future for Enterprise Asset Management Market

By: CEO Insight Team

Markets and Markets predicts a great season ahead for asset management

1
2

IDC Forecasts Elevation in Customer Experience Technologies Spending

By: CEO Insight Team

The Worldwide Semiannual Customer Experience Spending Guide from International

2
3

Enterprise Information Security Spending is on High Pace in India with 12 percent Growth, Gartner

By: CEO Insight Team

The world's leading research and advisory company Gartner Inc

3
4

Using Virtual Assistants To Drive Consistent, MultiChannel Customer Experiences

By: Brad Stewart, Head - NLP & AI Enterprise Solutions, Wells Fargo

Virtual assistants have become commonplace in modern society, with

4
5

The Future Is Wireless & Smart

By: Kapil Gulati, Director - Sales &Marketing, Sennheiser India

India as a country has always been one that is a music loving country.

5
6

Customer Support Reinvented

By: David Pavlik, Chief Information Officer, Kiwi.com

Technology is completely transforming the travel industry, from top to bottom,

6
7

Changing Landscape Of Hospitality Industry With POS

By: Srinivasan M, Corporate IT Head, The Leela Palaces & Resorts

Earlier, POS was used for guest billing and payment collection only.

7
8

Data Lake: Building A Bridge Between Technology & Business

By: Shaun Rankin, SVP - Data Management, Citizens Bank

Is Data a Technology or a Business function? Reviewing trade offs

8
9

Planning For Just in Time Infrastructure

By: Satadru Sinha, MIMA, Senior Director & Head - Admin & Facilities, Synechron Technologies

Setting-up infrastructure and real estate is one of the integral parts of business.

9
10

The Shift toward Cloud: Is it a Cost-Effective Process?

By: Ian Cohen, CIO, Addison Lee Group

Well it's what I said so it must be true... But, like everything it is all in the detail.

10
11
  • 10 Best BPO Companies - 2019

    India became familiar with Business Process Outsourcing (BPO) only in the early and mid-1990s; but now the entire country seems to be quivering with the BPO fever. The unfathomable success rate of BPO in the country is credited to reasonably priced exertions expenses and India’s big talent pool of skilled, English speaking population. According to NASSCOM, factors like best orientation amongst main BPO organizations, 24/7 services, precise geographic region and investor pleasant tax structure have all made BPO popular in India. Not only this, the industry is also seen as a lucrative option by graduates & freshers as they can earn good salary. Today, enterprises not only look for cost-effective solutions but also desire for better productivity, skilled staff, enhanced quality service and excellence business process. India with its enormous population and efficiently skilled people still continue to be the best choice for both frontend as well as back-end outsourcing. BPO has played a significant role in metamorphosing country’s image from a slow moving bureaucratic economy to a land of innovative entrepreneurs while making it a global player in providing world-class technology solutions & business services. Not only this, the industry has also transformed India from a rural and agriculture-based economy to a knowledge based economy. Besides fuelling Indian economy, BPO is greatly affecting the life of the people through an active direct & indirect contribution to the various socio-economic parameters like standard of living, diversity and employment among others. Due to the development in infrastructure, more and more foreign BPO companies are setting up bases in our country. India is now the arena’s favored marketplace for BPO businesses, among other competitors, together with Philippines, Australia, Ireland and China. In this issue of CEO Insights, we bring to you ‘10 Best BPO Companies - 2019’ that are savvy & progressive and catering to the large clients in national as well as the international market. These companies not just help businesses in keeping pace but also anticipate with industry trends to offer visionary, long term and reliable support solutions. A distinguished panel of CEOs, CIOs, industry leaders and CEO Insights’ Editorial Board has scrutinized various BPO companies before finalizing the top ten names. Hope this list will lead you to the perfect BPO company that you have been longing for.

Company Logo Company Name Company Management Company Description
31 Parallel31 Parallel (L) Karan Pal Singh Chauhan & (R) Vivek Parmar, Directors & Co-Founders A BPO services provider that excels in providing end-to-end services in low cost while maintaining high quality outputs serving some of the biggest names in travel & e-Commerce industry
Athena BPOAthena BPO Elizabeth Jacob, Founder Director One of the oldest domestic BPO that serves as a highly professional alternate channel partner for its BFSI clients with its exceptional outbound services
Cogent E ServicesCogent E Services Gaurav Abrol, CEO A BPO service provider standing apart in the industry with its unwavering commitment to first class client service, an experienced, well trained and knowledgeable call centre team and leading technology
Competent SynergiesCompetent Synergies Vinay Grover, Director, Operations Simplifying client's communication with their customers by offering best-in-class services like Inbound & Outbound Contact Centre, Verification, Collection, Field Support and Backend Office Support
Headway BPO SolutionsHeadway BPO Solutions Anupam Dutta, Director A technologically futuristic BPO company creating more employment across the Tier-2 and Tier-3 cities in India and the US
ICCSICCS Divij Singhal, Managing Director & CEO A leading provider of BPM & BPO services in India, that garners a highly responsive structure to resonate with its client’s individual needs
K9 Secure SolutionsK9 Secure Solutions Gaurav Kant, Founder A full-fledged facility management company offering an array of services including event protection, celebrity protection, manned guarding, electronic security systems, house keeping staff, cleaning material, building management process and more
KankeiKankei Ajay Miglani, Co-Founder & Advisor Offering CRM, Direct Marketing Support, Call Centre and Process Management services to brands maintaining their transactions and engagement with consumers and trade customers
LeadCorpLeadCorp Suyash Sakhalkar, Founder & Director One of the fastest growing BPO companies in the country, owing thanks to its prowess in decoding the dynamic technology trends and adapting to real-time with intact quality
WACHSEND BPOWACHSEND BPO MK Noorani Taj, Managing Director An end-to-end BPO services firm specializing in Outsourcing Services, Back Office BPO, Call Center Outsourcing, Healthcare BPO, and e-Commerce Support areas

Other Issues