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Call Center: Trends & Opportunities In Call Center

Call Center: Trends & Opportunities In Call Center

  • Shiv Kumar Singh, SVP & Head - Technology, Himachal Futuristic Communications

Key to survival and success of any business lies in the manner it treats its customers. Call Centers are the direct interface of a business to its...

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IT is certain that this sector will be vibrant on technology front for foreseeable future

In any process that is being considered for automation, it is important to understand the juxtaposition of the human element with automation in the process

A good profit model of a company should always involve an advertising space that businesses can use to endorse their services and products.

The key challenge for an Indian technology startup includes to create, expand & successfully run a startup in Indian space with its unique diversity and the digital divide between the creators and the users

A goodway to inculcate critical thinking skills in children is to regularly talk to them about topics that aren’t restricted to their textbooks and encourage them to share their views on current affairs & news

Today, home automation is an all-encompassing solution and the future of energy conservation

Consolidation of emerging technologies and immersive learning via AI, VR and AR technologies have enabled a keen interest in the learning experience from both teachers and the students

Get creative with how you show appreciation for your customers. These are the people upon whom your success hinges and they deserve your best

Once successfully validated across different populations, polygenic scores will enable clinicians to pick-out individuals who fly under the risk radar for specific diseases/disorders

Digital Transformation Will Give A Clear Visibility To CXO Level Or Senior Management On The Actual Happenings On The Shop Floor

One of the biggest repercussions of the `know-do' gap is that it exacerbates the problem of variability of care

No matter which industry you ultimately choose to work in studying marketing gives you valuable insights that are applicable everywhere

An Authentic Communications Campaign Should Embody The Values And Beliefs Of The Brand In Alignment With Recommended PR Principles, And Should Successfully Put-Forth A Relatable And Identifiable Image To Its Audience

Organizations need to have forensics in order to understand what happens in the organization, investigate incidents and remediate and deal with them in real time

If there’s anyone who is greater than us, it is our consumer. They believed us, and they’re the reason we exist

Applying right strategy, and relevant experience, you can create an app that will have all the relevant or unique features that will make IT hit in the market

The world is changing beneath our feet, and it is past time to embrace a 21st century approach to advancing the rights & opportunities of women and girls at home and across the globe

Affiliate networks can also help brands measure the performance of their influencer affiliate campaigns to identify what kind of content works well with which consumer demographic

In the pursuit of implementing a successful CSR initiative, startups must act as facilitators, melding their own creativity with the resources and manpower of the community

Rapid Advancements In Technology Have Helped The Banking Sector Take Swifter Strides

nopCommerce lets businesses run multiple stores from a single installation. Businesses can also maintain unique online stores for different sets of brands, products, B2C and B2B requirements

All digital marketing funnel & most importantly your website should ensure that your leads and visitors are not exerting unnecessary effort to connect with you

Issues that need attention in the current global economy include agile transformation, quality assurance and management in the context of AI & IoT, and most importantly, Cybersecurity

Your consumer is the crux of your campaign, and AI helps you speak that consumer's language in the best way possible

When you have a diverse range of people bringing in their expertise backed not only by knowledge & work experience, but also culture and personal experiences, they give the organisation a world view

Our newly formed Microsoft BusinessUnit will aid organizations in accelerating their innovation and modernization journey by leveraging Wipro’s deep domain expertise along with Microsoft’s futuristic enterprise-class offerings

Though there are many cybersecurity trainings for the business world, there is a lack of such education for the common people, especially for seniors

Business planning and training assistance are of immense value in the initial phase when the startup is struggling to find its feet in the open market

We are very excited about this unique opportunity to deliver a much-improved healthcare to patients across Brazil

We are very excited about this unique opportunity to deliver a much-improved healthcare to patients across Brazil

AI helps in determining a path for professional development using the employee’s existing proficiencies, knowledge, interests, and skill-gaps to build a professional development program

Our fund has invested a total of $5 million into cKers Finance, which we think is excellent leverage to accelerate the development of new distributed solar segments

Not everyone is a born leader; rather most are not, yet through life experiences, openness to feedback and willingness to improve, they are catapulted to leadership

The smartest thing a founder can do during a period of dramatic growth is to step aside and hand over the reins to someone with a successful track record of driving exponential business growth with integrity and assurance

No matter how diligent you are as a person or how effectively you execute your most intelligent ideas, there will always be environmental changes which are scary for everyone if they do not adapt well to change

Your consumer is the crux of your campaign, and AI helps you speak that consumer's language in the best way possible

This investment allows us to broaden our geographic reach and serve this expanding market as one of the leading aluminum aerosol suppliers in Brazil

he use of game mechanics drives performance and creates accountability, It caters to an individual’s basic needs of acknowledging competence, autonomy and relatedness

Get creative with how you show appreciation for your customers. These are the people upon whom your success hinges and they deserve your best

As a fund manager, I know how important it is to have the account values for each investor at any time. I believe the monthly reporting cycle is antiquated and reflects a broken system, for which Sudrania has created a ground-breaking solution

Right from straightening posture to actively practicing exercises that put a positive strain on the affected parts, tailor-made physiotherapy treatments at home can help to relearn & regain movement post regenerative diseases

In India, Less Population Is Diagnosed With Breast Cancer Compared To Developed Countries Like The US/ UK Where One In Eight Patients Is Diagnosed Annually

By delivering the Solution, we are helping customers speed up administrative processes, while reducing costs

By leveraging emerging technology solutions in scaling and defining new efficiencies, wealth managers can focus on their clients’ specific needs and better add value

How we critically think and collaborate on a topic in any school subject is influenced by what we know about the topic

Networks are only as secure as their weakest link, so it is important to make sure all devices connected to the network are secure, as they could be potential gateways for cybercriminals to access other devices connected to the home network

Beyond just the technical enhancements, the cloud transformation has empowered us to accomplish things that were once just untested concepts and ideas

Digital twins are expected to enhance the training processes in manufacturing plants for new or Existing employees

Providing a widely available assessment tool for COVID-19 will help to reassure the public on the real risk associated with this virus and ease the burden on health systems globally

Not everyone is a born leader; rather most are not, yet through life experiences, openness to feedback and willingness to improve, they are catapulted to leadership

How we critically think and collaborate on a topic in any school subject is influenced by what we know about the topic

We see a number of companies that are monetizing on the subscription business model, but we are focused on backing companies that can thrill consumers at the same time

Autonomy is a cutting edge area of research that promises to unlock enormous productivity gains and enable humans to focus more on tasks that they are best suited for

We want our clients, customers, partners and friends to realize when times are tough, our young, vibrant fintech company stands ready to be a steady and predictable source of capital

Autonomy is a cutting edge area of research that promises to unlock enormous productivity gains and enable humans to focus more on tasks that they are best suited for

No one questions the value of data – but many companies need to re-invent their approach to data governance, analysis and decision-making

Going beyond an individual level, in the corporate world, image consultants help business leaders and employees to build a personal brand, which is aligned to the corporate vision and goals

The world is changing beneath our feet, and it is past time to embrace a 21st century approach to advancing the rights & opportunities of women and girls at home and across the globe

The cloud-based LANEXO System can be easily installed and expeditiously integrated into existing lab systems

This investment allows us to broaden our geographic reach and serve this expanding market as one of the leading aluminum aerosol suppliers in Brazil

Consolidation of emerging technologies and immersive learning via AI, VR and AR technologies have enabled a keen interest in the learning experience from both teachers and the students

While, these three countries have now begun committing resources and funds to quantum computing, China has been leading quantum computing investments and efforts in the APAC region for quite some time now

AI helps in determining a path for professional development using the employee’s existing proficiencies, knowledge, interests, and skill-gaps to build a professional development program

The Cision management team looks forward to partnering with the experienced and talented group of professionals at Platinum Equity

Adopting appropriate IP strategies can turn any business into an evergreen tree with its roots built upon a flow of everlasting revenue

Image recognition has the potential to change the check ins experience into something magical

Companies that adopt digital workspace solutions and create flexible environments that provide employees with everything they need to be and perform at their best, can not only keep pace, but quickly move ahead

Young engineers need to develop an entrepreneurial mindset to spot business opportunities, challenge prevalent assumptions, and collaborate with experienced professionals within & outside the company

Being empathetic is an essential trait that can anchor an organisation and help its employees adapt to change and disruption

The application of AI in various areas of India’s development, ranging from something as mainstream as e-Commerce to something as sensitive as defence and security is making it imperative for the country to embrace the technology

CoinLock will revolutionize Cryptocurrency by offering streamlined hedging and leverage opportunities at a fraction of the time and cost of its competitors

Artificial intelligence will enhance investing and decision-making AI is set to take-off in capital markets, largely because it enhances profitability

In the field of developing their own business either through startup or through family business, most of the women entrepreneurs’ success rate is better in the core engineering sectors

There is a strong mismatch between the framework and skills required in the corporate world and the ones being taught to students

After 25 years at Nokia, I have wanted to do something different

BIM Has The Capacity To Minimize Errors, As It Identifies Any Potential Clash Due To Incorrect Or MisCommunicated Information At An Early Stage

Enabling technology linked options on the app like customer feedback, emergency call button or ride tracking mechanism, do add value to the safety frameworks of the set up

It makes real sense for entrepreneurs to scrape that unproductive post-recruitment training period and replace it with a well-thought, thoroughly planned extracurricular invasion at the college and institute level

Any company that’s striving to be a great place of work sees fun & humor and relaxation not as the enemies of hard work, but as ITs allies

No one questions the value of data – but many companies need to re-invent their approach to data governance, analysis and decision-making

The Designing Profession Involves Many Challenges, But Those Entering The Sector With Real Passion And Putting In Their True Efforts Made In The Righteous Direction Are Successful To Lead

India has only seen maybe 0.1 percent of all global Blockchain investment with SC’s decision the Blockchain-tech-backed decentralized apps is about to gain traction

Your consumer is the crux of your campaign, and AI helps you speak that consumer's language in the best way possible

In some countries, there are road signs that warn motorists in real time of approaching trucks giving motorists enough time to regulate their speed

Front end engineers, generally the consumers of a GraphQL API, truly feel the power of ‘serverless’ design with GraphQL+Hasura

In the pursuit of implementing a successful CSR initiative, startups must act as facilitators, melding their own creativity with the resources and manpower of the community

Design thinking enables you to handle issues that are poorly characterized, think about them in human-centric ways, and adopt a useful methodology in prototyping & testing

Affiliate networks can also help brands measure the performance of their influencer affiliate campaigns to identify what kind of content works well with which consumer demographic

The challenges that IoT brings forth should be measured against the benefits that it delivers

Brands are going to put more emphasis on their storytelling and consumers will be able to relate better to brands that put the focus on shared values

The new generations of consumers with higher disposable income are leveraging digital platforms for most of their requirements, hence driving the future of modern business

Overall, the reduction of corporate taxes is encouraging, with long-term intrinsic value for enterprises and positive ramifications for investors

We must be cognizant of the fact that our roles and functions are changing rapidly, and that many activities and processes are being taken over

nopCommerce lets businesses run multiple stores from a single installation. Businesses can also maintain unique online stores for different sets of brands, products, B2C and B2B requirements

Radiation, even in metastasized cases, or advanced cases can be given not just to treat the disease but also to cause an immunological response to other parts of the body

To achieve the best results for our customers, we must take advantage of existing network infrastructure to create a Threat-Aware Network. Today, I am proud to announce that Juniper Connected Security is bringing even more security intelligence to the network through the detection of threats inside encrypted traffic and the integration of security intelligence into Mist. This builds on our Connected Security strategy, adding to the capabilities announced in 2019 where we expanded SecIntel capabilities across our MX Series routers and QFX and EX Series switches to enable all users, applications and infrastructures to be safeguarded across all points of connection on the network

We are happy that we have acquired a fully automated transmission tower manufacturing facility in UAE – Dubai. This facility will help us in expanding our business at a time when we are clearly witnessing resurgence of tendering activity in Middle East and North Africa. We believe this acquisition to be value accretive to our stakeholders

Since my own misdiagnoses over a decade ago, I’ve imagined a day when everything about a person’s body could be quickly measured, shared and analyzed. It took time but Q Bio was born

By measuring everything from blood to imaging and more in a longitudinal way, patients can have personalized baselines and physicians the data and power to understand, interpret and utilize this data to personalize care.

The Near.Store team has a deep and intrinsic understanding of the Indian Digital space and a proven history of creating and running successful companies. Kirana stores are the mainstay of India’s CPG landscape and getting them digital ready in a zero- effort manner holds great potential for the entire retail ecosystem

Most traditional stores on an average maintain 5 -10 thousand SKUs. For many stores, who have attempted to go online, the first step of uploading the SKUs is often daunting and acts as a deterrent. Additional requirements, such as need to have a continuous online promotion, maintaining a separate payment system etc. is equally challenging. At Near.Store, we have managed to simplify the process by introducing the dongle, which plugs itself in the existing system. Our users therefore do not need to assign extra resources for going online and can focus on increasing their sales with no extra effort

Cloud will become the enabler for all things digital but will bring in challenges associated with the management of multiple clouds & traditional systems

The combination of DoiT International and superQuery's platform for optimizing cloud infrastructure will reinvent what it means to solve business problems with data at an entirely different scale and value point.

Insomniac Games is one of the most highly-acclaimed development studios in the industry and their legacy of best-in class storytelling and game play is unparalleled.

The new centre aligns with our business model of syncing our knowledge base, methodologies, and processes with the local market domain expertise and leveraging nuances of region specific work culture to effectively boost our business.

This transformational acquisition will significantly increase our customer base and provide the PA Media Group with a strong presence in the international market for the first time. Alamy has created a fantastic ecosystem of content creators and content users around a superior e-commerce platform.

IAF CertSearch is a game changer for accredited certification, improving the awareness, integrity and value of accredited certification. Organizations will no longer be able to claim to have an accredited certification when they do not.

As the number of network intrusions, data breaches, ransomware attacks, and similar threats continues to increase in both frequency and severity, expertise in cyber incident response becomes critical to organizations and insurance companies. The Cytelligence team are deep experts in cyber incident response, ransomware mitigation, and cyber security training for employees, which will help cement our position in both North America and globally as an industry leader

Managed Services continues to be a real differentiator for DWF, and Mindcrest will provide the resources to better support our clients globally by meeting their requirements where and when they need them.

Simplus will be a valuable addition to the Infosys family. Complementing our industry knowledge and existing sales force footprint with their strong presence in key markets, deep sales force consulting and advisory expertise will help accelerate the transformation journey of incumbent companies.

Clover is transforming the perishables supply chain to better serve the new-age Indian consumer who values high quality produce.

The development of this antimicrobial touch glass is just another technological innovation that Cybernet has brought to the HIT space.

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