CEO Insights Magazine

Three accomplished industry leaders, Haresh Calcuttawala, Shailesh Sapale & Sunil Kharbanda (Co-Founders, TreZix Software) foregathered to fill the biggest vacuum in the Import & Export industry. In almost three decades of their working experience, they have felt that the intricating processes of the industry were overpowering the immense potential of the Indian Import and Export sector and restricting it to create a benchmark in the global market. Together with their strong industry knowledge & skills and extensive research on the subject, they established Trezix to make the management of all import and export processes easy and automated.

Haresh is a technology enthusiast with a demonstrated history of working across the IT industry in various roles with various technology. His core competency lies in Design Thinking Lead Innovation, Business Process reengineering and Large Technology lead transformation projects. In his last role with EY, Haresh was responsible for managing the entire SAP business for India. Shailesh on the other end has over 22 years of experience working in multiple MNCs and Startups; in every organization, he has been taking the challenge to set up new business practices from scratch. He is best known for articulating compelling value propositions to C-suite executives in diverse industries, forming strategic alliances, and mentoring high performing teams.

Sunil, one of the three torch bearers of TreZix Software has spent almost 30 years in the software industry working across large, small & medium sized organizations building, growing, and managing large complex business portfolios and transforming them into structured organizations to execute

long term and profitable business. In his last role with SAP as the Chief Customer Officer, he was looking into creating customer strategies across India and its subcontinent. Haresh, Shailesh, and Sunil are working closely with a common vision to deliver a world-class solution to their customers in Import/Export sector. Let’s hear it from them as they talk about the vision and mission of TreZix Software.

Define TreZix Software as an organization.
Haresh: TreZix is a platform that manages endto-end process management for importers and exporters. Here we offer a stream lining of document & data structure, controls, visibility, predictability within an import/export organization and also offer collaboration/integration with their stakeholders to bring ease & rapid growth to their businesses. We also offer compliance to businesses through which they can become more time efficient, process efficient, and profitable. It is an unserved market from process tech perspective and we are leading the pack in terms of bringing the solution on board for importers and exporters.

How do you ensure top-notch customer experience right from your first touch point with your client?
Sunil: From a customer experience perspective, we have ensured that onboarding doesn't take more than a day the product is so self sufficient that once the onboarding is done, all changes required can be done by the customers. Our product comes from the need of the customer and hence we have created the whole experience journey with them where we have kept minimum manual intervention in onboarding and

implementation. Since it is a very short journey with the customer, we have ensured that automation and ease of use are at the top.

Describe your management’s leadership approach.
Haresh: We believe collaborating with the team and working towards building the organization together are the two most critical areas to look after. We leverage our experiences of working in big conglomerates and startups to understand the balance and imbalance between a startup and a corporate culture and bring in the best of talents to innovate together.

Sunil: We try to run the organization in the simplest way leading by example by showcasing to people how things can be done most ethically. We allow a good amount of failure within our organization because we understand that to develop a culture, one needs to get people to think freely. We work shoulder to shoulder with our team, celebrating success and failures.

Shailesh: We believe in an inclusive approach to leadership and encourage our team to work independently at the same time guide them through the right communication to help them move in the right direction.

What are the future market opportunities that you look forward to investing your time to reach your goals?
Sunil: We plan to keep automating, automating, and automating and making life easier for importers and exporters. Apart from India, we have also been to the US, the Middle East, and Asia Pacific and witnessed complexities in their work in terms of the way they process the whole environment manually. So, I believe we have a lot of work to do; once we establish India, we have a big opportunity globally. We are looking forward to two pillars of expansion; one is the global expansion as a SaaS company and the other is ecosystem service integrators as a SaaS company.

What would be your advice for upcoming professionals in the industry?
Shailesh: Professionals must do their work believing that they are doing it for them selves rather than for the company; they must think like entrepreneurs. In the course whatever they achieve would benefit the company as well.