Zepto, India's fastest-growing e-grocery service, chooses Konnect Insights, the omnichannel customer experience management platform, to deliver best-in-class customer care.
In the last one year, Q-commerce has not only come into being but has seen tremendous growth and competition in the market.
With the intent to stay ahead in the game and ensure optimum levels of customer experience, Zepto believes it is key to learn from the market and their customers and leverage that data to take appropriate measures for ensuring customer satisfaction. The partnership with Konnect Insights empowers the brand with the right set of features to achieve its goals.
"Our customers are paramount to the success of our business. We are constantly leaning into customer conversations and feedback to enhance their experience with the brand in the most holistic way possible. We are glad to partner with Konnect Insights to leverage their findings, solutions, and expertise in making Zepto a prominent and trusted household name in the country," shares Amritansu Nanda, CMO, Zepto.
"Konnect Insights is a platform meant for customer-centric brands who really care about excellence in CX and is built on the principles of The 4 Pillars of Omnichannel Customer Experience Management. Zepto is a part of a revolutionary industry where everything is about quick gratification and they are definitely keeping up with the market demands. We are glad to be assisting them to leverage valuable customer and market insights," stated Sameer Narkar, Founder & CEO at Konnect Insights.