Dr Biswajit Rath : Humanizing Technology, Transforming Business
Dr Biswajit Rath
Chief Data & AI Officer
With over twenty-five years of experience across diverse industries including Telecom, BFSI, Chemical, and Fashion and Engineering, Dr. Rath holds an M.Tech in Information Technology, an MBA in Information Technology, a Ph.D. in Behavioural Analytics Management, and an Executive General Management qualification from IIM Lucknow.
His leadership excellence has earned him numerous recognitions, including Chief Analytics Officer of the Year award 2025 by BW Business world, Technology Leader of the Year 2024 by Quantic, Gen AI Leader of the Year 2024 by UBS Forum, and Best Use of AI in Consumer Application by Financial Express. He has also received accolades such as the CEO’s Elite Award, NUMERO UNO Award from Tata Teleservices, Product Innovation Award from S Tel, and dual Best Employee Awards from Merck.
At Raymond, Dr Rath’s leadership in AI-driven transformation, SAP S/4 RISE implementation, and enterprise data modernization has set industry benchmarks, including recognition for the fastest SAP S/4 RISE rollout, Best use of AI/ML in Organisational strategy award 2025 by BW Business world and success at the AWS Generative AI Hackathon. As part of the Analytics Board of Studies at LIBA and Inspiration Analytics Mentor at TISS and the Transformational Leadership Program at Raymond Group, he continues to inspire future leaders to embrace clarity, collaboration, and purpose as the foundations of innovation.
What, in your view, represents the greatest opportunity and the most significant risk in today’s market landscape? How are you steering your organization to both mitigate these challenges and harness the full potential of these opportunities?
The greatest opportunity today lies in leveraging Generative AI and modern data architectures to build intelligent, self-learning enterprises. At Raymond, this vision is realized through the 'One Raymond Data Lake,' which unifies customer, product, and supply chain intelligence to drive synergies across Lifestyle, Realty, and Engineering. The key risk remains data fragmentation and ethical misuse. To counter this, Raymond enforces strong governance, role-based access, DPDP Act compliance, and Responsible AI frameworks ensuring transparency, audit ability, and account ability.
What key initiatives are you leading that go beyond technology modernization to fundamentally reimagine how enterprises harness AI and data to build sustainable, future-ready businesses?
My focus lies in driving transformative initiatives that build a resilient, AI-powered enterprise backbone at Raymond. Under my leadership, we achieved one of India’s fastest SAP S/4HANA RISE implementations across the Engineering division, establishing a cloudnative and real-time operational foundation.
The 'One Raymond Synapse Data Lake' further strengthens this by unifying data from Lifestyle, Realty, and Engineering businesses, providing 360-degree visibility and analytics-driven decision-making. I am also leading Generative AI and Customer Experience programs such as InstaHeart for personalized recommen -dations, RIA, an AI voice bot for customer engagement, and an AI-powered Raymond Rewards system designed to enhance loyalty. Through Tableau Pulse AI dashboards we have made data democrati -zation a reality, empowering business users with self-service insights.
Our AI-driven retail ecosystem integrates GPT 4.0-based voice AI, Vision AI analytics, and recommendation engines that simulate natural conversations and optimize customer journeys. The AI Pulse platform provides real-time, mobile first analytics on
The greatest opportunity today lies in leveraging Generative AI and modern data architectures to build intelligent, self-learning enterprises. At Raymond, this vision is realized through the 'One Raymond Data Lake,' which unifies customer, product, and supply chain intelligence to drive synergies across Lifestyle, Realty, and Engineering. The key risk remains data fragmentation and ethical misuse. To counter this, Raymond enforces strong governance, role-based access, DPDP Act compliance, and Responsible AI frameworks ensuring transparency, audit ability, and account ability.
The next chapter of my journey focuses on shaping the ‘AI First Enterprise’ playbook for Indian conglomerates, where technology, data, and purpose converge to create exponential value
What key initiatives are you leading that go beyond technology modernization to fundamentally reimagine how enterprises harness AI and data to build sustainable, future-ready businesses?
My focus lies in driving transformative initiatives that build a resilient, AI-powered enterprise backbone at Raymond. Under my leadership, we achieved one of India’s fastest SAP S/4HANA RISE implementations across the Engineering division, establishing a cloudnative and real-time operational foundation.
The 'One Raymond Synapse Data Lake' further strengthens this by unifying data from Lifestyle, Realty, and Engineering businesses, providing 360-degree visibility and analytics-driven decision-making. I am also leading Generative AI and Customer Experience programs such as InstaHeart for personalized recommen -dations, RIA, an AI voice bot for customer engagement, and an AI-powered Raymond Rewards system designed to enhance loyalty. Through Tableau Pulse AI dashboards we have made data democrati -zation a reality, empowering business users with self-service insights.
Our AI-driven retail ecosystem integrates GPT 4.0-based voice AI, Vision AI analytics, and recommendation engines that simulate natural conversations and optimize customer journeys. The AI Pulse platform provides real-time, mobile first analytics on
store performance, while the AI enabled HR Analytics system delivers deep insights on attrition diversity, and talent development. Our Engineering Analytics unifies production, quality, and maintenance data for operational excellence, and the ESG and Master Data Management governance framework ensures supplier transparency, data integrity, and alignment with our sustain ability goals, defining a truly future-ready enterprise.
How do you integrate AI-driven insights with human expertise to deliver a truly distinctive and meaningful customer experience?
I believe AI should enhance human intelli -gence rather than replace it. Our 'Human plus Machine Synergy' model combines AI’s strengths in patterns, predictions, and personalization with human empathy, creativity, and judgment. We leverage AI-driven CRM, loyalty analytics, and recommendation tools to empower stylists, store teams, and marketers with contextual insights. Our experts then enrich these insights with their creative perspective, ensuring technology amplifies, not replaces, human warmth, driving a seamless and truly phygital Raymond customer experience.
What is your vision for the future, and what key advice would you offer to aspiring industry leaders who wish to follow a similar path?
The next chapter of my journey focuses on shaping the ‘AI First Enterprise’ playbook for Indian conglomerates where technology, data, and purpose converge to create exponential value. At Raymond, this involves scaling Generative AI use cases, strengthening governance, and building a dataliterate culture. Personally, I aim to lead a digital and analytics-driven organization while mentoring future leaders. My advice is to lead with purpose, master both business and technology, embrace learning, respect data, trust people, and lead with empathy.
Dr Biswajit Rath, Chief Data and AI Officer, Raymond
Dr. Biswajit Rath, Group Chief Data and AI Officer at Raymond Group, is a technology strategist who blends engineering precision, behavioral science, and business acumen to drive large-scale digital transformation. Passionate about adopting AI technologies beyond coding, he advocates for practical, human-centric AI adoption across enterprises. He is currently authoring a book aimed at educating budding technologists, helping them understand AI not just as a technical skill, but as a transformative force shaping the future of work and innovation.
How do you integrate AI-driven insights with human expertise to deliver a truly distinctive and meaningful customer experience?
I believe AI should enhance human intelli -gence rather than replace it. Our 'Human plus Machine Synergy' model combines AI’s strengths in patterns, predictions, and personalization with human empathy, creativity, and judgment. We leverage AI-driven CRM, loyalty analytics, and recommendation tools to empower stylists, store teams, and marketers with contextual insights. Our experts then enrich these insights with their creative perspective, ensuring technology amplifies, not replaces, human warmth, driving a seamless and truly phygital Raymond customer experience.
What is your vision for the future, and what key advice would you offer to aspiring industry leaders who wish to follow a similar path?
The next chapter of my journey focuses on shaping the ‘AI First Enterprise’ playbook for Indian conglomerates where technology, data, and purpose converge to create exponential value. At Raymond, this involves scaling Generative AI use cases, strengthening governance, and building a dataliterate culture. Personally, I aim to lead a digital and analytics-driven organization while mentoring future leaders. My advice is to lead with purpose, master both business and technology, embrace learning, respect data, trust people, and lead with empathy.
Dr Biswajit Rath, Chief Data and AI Officer, Raymond
Dr. Biswajit Rath, Group Chief Data and AI Officer at Raymond Group, is a technology strategist who blends engineering precision, behavioral science, and business acumen to drive large-scale digital transformation. Passionate about adopting AI technologies beyond coding, he advocates for practical, human-centric AI adoption across enterprises. He is currently authoring a book aimed at educating budding technologists, helping them understand AI not just as a technical skill, but as a transformative force shaping the future of work and innovation.