4C & Generative AI - A Combination That Can Catapult B2B Marketing?

Vimal heads the Marketing at Clover Infotech. He is involved in working on the annual business strategy, facilitating sales intelligence, and taking the brand from strength to strength as well as pioneering the efforts to leverage online channels in general and social media in particular.

One of the constant thoughts in a B2B marketer’s mind is to successfully channelize marketing efforts into sales. However,sales cycles are longer as it is impacted by rapid technology changes, pricing, and competition. That’s exactly where the 4C model comes in.

What is the 4C model?
In aB2B marketing funnel, ‘content creation’ sits at the very top. This includes creation of brochures, one pagers, product documents, presentations, videos, etc. This is followed by ‘campaign’. The content is curated, customized, and targeted to the relevant prospects, suspects and existing customers. The campaigns could be emailers, social media campaigns, public relations campaign, or an outreach through digital touch points such as mobile apps. A smart campaign may intertwine the above channels to create a comprehensive impact. This stage is characterized by a strong ‘call-to-action’.

The next step is ‘conversation’ where in the customer responds to a call-to-action and enters an advanced level of discussion with the company.

The last stage is ‘conversion’. Here, the company and the prospect/customer agree to work together. This is where the actual sales cycle gets completed and the delivery of the product/service and revenue generation begins.

To sum up, the 4C (content creation, campaign, conversation, and conversion) is a good model to methodically ensure that marketing efforts are converted into sales and revenue.

How does the 4C help?
If a B2B company focuses ondirect sales only, it may not maximize the opportunity presented by the Serviceable Available Market (SAM). If the Total Addressable Market (TAM) for its offerings is large and it extends beyond a particular city or region, ignoring B2B marketing and the 4C model can impede its growth and the possibility of attaining market leadership.

The 4C model enables the company to ensure that the top of the funnel is enriched with content and campaigns which will lead to multiple conversations and enhance the probability of a sale.

Every sale creates a new success story that can be feed into the top of the funnel (content creation) and the same process can be repeated. The ‘4C’ model is a self-fuelling model which gets refined with each iteration and enables a company to garnera significant share of its SAM and TAM.

How can the '4C' model be enriched with Generative Artificial Intelligence (AI)?
The 4C model can be accelerated with the use of Generative AI tools. For instance, at the content creation level, the company may want to use ChatGPT, and Mid journey to create content faster and ‘go-to-market’ with new campaigns swiftly.

At the campaign stage, AI empowered smart marketing automation tools such as Clevertap, and Web engage, may help to segment customers, execute customized campaigns, curate customer journeys, and enhance reach, visibility, recall, and results from each campaign. The marketing teams can also A/B test its messages across customer segments and enhance call to-action.

The subsequent conversations can be also automated, albeit in a supervised fashion, through AI powered chatbots.

4C and Generative AI - A potent Force?
If B2B marketers can successfully execute the 4C framework with smart use of generative AI, they can run multiple omni-channel campaigns and augment sales and revenue generation. It can be the key distinguisher between the leading companies and their challengers in the digital age.