Sanket Rajani : Redefining Risk Management And Client Trust Through Innovation And Integrity
Sanket Rajani
Founder & COO
With over 20 years of leadership in the insurance sector, Sanket is a highly respected figure in the industry. As the COO of Intact Insurance Brokers, he is known for his strategic acumen, operational excellence, and client-first approach. A management graduate, he has built a reputation for intelligence, diligence, and innovation, consistently driving growth and credibility in insurance broking. Revered in professional circles, he continues to shape the future of the industry with his vision and leadership.
We are delighted to engage in an exclusive interview with Sanket, who takes us through his professional journey and leadership insights.
Share the key opportunities emerging in the insurance industry, and the major challenges that require attention?
The insurance industry in India remains largely untapped, which presents immense opportunities. It is currently benefiting from regulatory liberalization. With restrictions gradually easing, there is significant potential for growth, especially through enhanced professional expertise and greater transparency for customers. However, key challenges persist; notably the complexity of policy wordings and technical language that limits accessibility for the average consumer.
Making insurance terminology and structures easier will play an essential role in enhancing the comprehension, confidence and eventually the insurance penetration both in the retail and corporate segments.
How do you leverage emerging oppor -tunities while addressing industry challenges?
Our approach focuses on exploring untapped and emerging markets rather than competing in already saturated segments. Nearly 70 percent of our business comes from these new markets, where we identify uninsured risks and educate clients on the value and benefits of insurance.
This strategy will cost us time and effort, but will assist us in developing long-term relationships. A majority of our clients have been associated with us for more than ten years. We can establish long term value by educating, inspiring trust and long-term involvement to the insurance broking provided through a model that enables deeper investment of time, energy and resources per client.
How has technology influenced the sector so far?
Technology has significantly transformed the insurance industry by streamlining operations such as issuing of policies, service to the customers, and claims management across both public and private sectors. It has increased customer experience with quicker, more efficient and open procedures, moving the transactions onto the digital platforms. While technology has greatly improved backend efficiency, the human touch remains essential in understanding client needs and guiding insurance decisions.
What strategies do you use to build and maintain strong relationships with clients and stakeholders?
We maintain strong client relationships by ensuring complete fairness and transparency in all our dealings. Our clients are aware of our earning proposition and the value we bring to the table, including the services and benefits they receive in return.
Sanket is redefining risk management and client engagement in India’s insu- rance landscape through innovation, trans parency, and long-term value creation at Intact Insurance Brokers.
How do you leverage emerging oppor -tunities while addressing industry challenges?
Our approach focuses on exploring untapped and emerging markets rather than competing in already saturated segments. Nearly 70 percent of our business comes from these new markets, where we identify uninsured risks and educate clients on the value and benefits of insurance.
This strategy will cost us time and effort, but will assist us in developing long-term relationships. A majority of our clients have been associated with us for more than ten years. We can establish long term value by educating, inspiring trust and long-term involvement to the insurance broking provided through a model that enables deeper investment of time, energy and resources per client.
How has technology influenced the sector so far?
Technology has significantly transformed the insurance industry by streamlining operations such as issuing of policies, service to the customers, and claims management across both public and private sectors. It has increased customer experience with quicker, more efficient and open procedures, moving the transactions onto the digital platforms. While technology has greatly improved backend efficiency, the human touch remains essential in understanding client needs and guiding insurance decisions.
What strategies do you use to build and maintain strong relationships with clients and stakeholders?
We maintain strong client relationships by ensuring complete fairness and transparency in all our dealings. Our clients are aware of our earning proposition and the value we bring to the table, including the services and benefits they receive in return.
This open approach has helped us build lasting trust. For our stakeholders and investors we are concerned with generating sustainable value and driving long-term growth. We are on track to acquire a reinsurance and composite broking license as part of our strategic vision and to continue with our expansion and excellence promise.
How do you maintain balance while managing multiple clients and their diverse requirements?
When addressing client requirements, we are guided by a systematic and transparent process. We begin by understanding the client’s processes and then recommend the most suitable coverage options available in the market along with their associated costs.
We guide clients in evaluating how much risk they wish to retain or transfer, based on their expense preferences. Through mutual agreement we decide on the required coverage amount and then go out to get the best rates in the market.
What is the next chapter you have envisioned for your company?
As mentioned earlier, we plan to become a composite insurance broking company in India while progressively expanding into diverse industries, both within the country and internationally. At this stage, our primary focus is to secure the composite license with our current setup, which we intend to receive in the near future, after which we will seek to expand strategically all over India and into other global markets.
Sanket Rajani, Founder & COO, Intact Insurance Brokers
Sanket is redefining risk management and client engagement in India’s insurance landscape through innovation, transparency, and long-term value creation at Intact Insurance Brokers.
•Strategic Acumen: Driving growth through innovative insurance solutions and broking strategies.
•Leadership Excel- lence: Building high performing teams and fostering a culture of accountability and innovation.
•Industry Credibility: Trusted voice in insurance forums, recognized for deep expertise and thought leadership
How do you maintain balance while managing multiple clients and their diverse requirements?
When addressing client requirements, we are guided by a systematic and transparent process. We begin by understanding the client’s processes and then recommend the most suitable coverage options available in the market along with their associated costs.
We guide clients in evaluating how much risk they wish to retain or transfer, based on their expense preferences. Through mutual agreement we decide on the required coverage amount and then go out to get the best rates in the market.
What is the next chapter you have envisioned for your company?
As mentioned earlier, we plan to become a composite insurance broking company in India while progressively expanding into diverse industries, both within the country and internationally. At this stage, our primary focus is to secure the composite license with our current setup, which we intend to receive in the near future, after which we will seek to expand strategically all over India and into other global markets.
Sanket Rajani, Founder & COO, Intact Insurance Brokers
Sanket is redefining risk management and client engagement in India’s insurance landscape through innovation, transparency, and long-term value creation at Intact Insurance Brokers.
•Strategic Acumen: Driving growth through innovative insurance solutions and broking strategies.
•Leadership Excel- lence: Building high performing teams and fostering a culture of accountability and innovation.
•Industry Credibility: Trusted voice in insurance forums, recognized for deep expertise and thought leadership