Puneet Gehani : Driving Trust And Innovation In India's Insurance Landscape
Puneet Gehani
Chief Business Officer
They are not only redefining operational resilience but also building frameworks where trust, transparency, and client-centricity take center stage. Puneet Gehani, Chief Business Officer at Gallagher, is amongst those whose journey reflects both depth of industry understanding and adaptability to change.
Puneet’s career in the insurance sector spans underwriting and broking, giving him a holistic understanding of how insurance businesses operate across the value chain. For the first six years of his career, he worked with underwriting firms, managing diverse responsibilities across sales and technical underwriting. His transition into broking expanded his strategic perspective and exposed him to the wider operational dynamics of the industry.
Over the years, Puneet has witnessed, and contributed to the evolution of India’s insurance landscape. From market volatility to regulatory shifts, he has navigated complexities while building a strong ecosystem grounded in trust and relationships across insurers, clients, regulators, surveyors, and industry partners.
What drives Puneet is the opportunity to build scalable, sustainable growth models. He believes true success lies in creating high-performing teams, championing innovation, and delivering risk solutions that stay ahead of market needs. Let’s hear from him.
What strategies have you implemented to strengthen sales growth and ensure consistent revenue gene- ration?
My approach to sales growth is rooted in trust and long-term value, not just numbers. At Gallagher, I’ve focused on three
strategic pillars: specialization, data-driven decision-making, and strong relationship management. We’ve expanded key specialty areas like cyber, marine, and energy while strengthening our mid-market and large corporate portfolios.
Our sales structure today functions with clarity and discipline, supported by deep domain expertise and future-ready solutions. By leveraging analytics to benchmark penetration and identify emerging opportunities, we stay ahead of client expectations. This approach, where capability, relevance, and client value remain aligned, has ensured steady and sustainable growth across segments.
How are you assessing and integrating new technologies to enhance operational efficiency?
I view technology as an enabler of expertise, not a replacement for it. At Gallagher, we’re adopting digital plat forms and equipping teams to use tools that streamline insurance program management and enhance client experience.
Today’s clients, especially CFOs, need clear, real-time visibility, not lengthy reports, so we’re building intuitive dashboards that provide instant access to policy data, claims, and program status. Alongside this, we’re involved in internal and global initiatives focused on auto mation, improved monitoring, and scalable service delivery.
My goal is to ensure that the technology we invest in isn’t just relevant today, but prepares us for the future, making our operations smarter, faster, and more client-centric.
Describe your leadership style. What methodologies do you follow as a leader?
My leadership style revolves around clarity, consistency, and collective intelligence. I focus on empowering my teams rather than micromanaging them, because I believe leadership is not about being the loudest voice, but the calmest during uncertainty. Two principles guide me: preparation and execution, if you fail to prepare, you prepare to fail, and effective execution is where strategy translates into results.
I also follow a four-C framework: curiosity, clarity, collaboration, and courage, which shapes both my approach and organizational
Our sales structure today functions with clarity and discipline, supported by deep domain expertise and future-ready solutions. By leveraging analytics to benchmark penetration and identify emerging opportunities, we stay ahead of client expectations. This approach, where capability, relevance, and client value remain aligned, has ensured steady and sustainable growth across segments.
At Gallagher, we’re adopting digital plat forms and equipping teams to use tools that streamline insurance program management and enhance client experience
How are you assessing and integrating new technologies to enhance operational efficiency?
I view technology as an enabler of expertise, not a replacement for it. At Gallagher, we’re adopting digital plat forms and equipping teams to use tools that streamline insurance program management and enhance client experience.
Today’s clients, especially CFOs, need clear, real-time visibility, not lengthy reports, so we’re building intuitive dashboards that provide instant access to policy data, claims, and program status. Alongside this, we’re involved in internal and global initiatives focused on auto mation, improved monitoring, and scalable service delivery.
My goal is to ensure that the technology we invest in isn’t just relevant today, but prepares us for the future, making our operations smarter, faster, and more client-centric.
Describe your leadership style. What methodologies do you follow as a leader?
My leadership style revolves around clarity, consistency, and collective intelligence. I focus on empowering my teams rather than micromanaging them, because I believe leadership is not about being the loudest voice, but the calmest during uncertainty. Two principles guide me: preparation and execution, if you fail to prepare, you prepare to fail, and effective execution is where strategy translates into results.
I also follow a four-C framework: curiosity, clarity, collaboration, and courage, which shapes both my approach and organizational
culture. At Gallagher, we embrace the Gallagher Way, where empathy meets excellence, and leadership is measured not by authority, but by how much potential we unlock in our people.
How do you keep yourself updated with ongoing industry trends to guide your organization toward the future?
Staying informed is essential because the insurance landscape evolves as rapidly as commerce itself. I make it a point to actively participate in CFO forums, regulatory panels, and industry events to understand how decision-makers view and manage risk. Data serves as our compass, through benchmarking, incident analysis, and exposure mapping, we refine our strategies and develop innovative solutions.
For instance, we recently created a tailored program for a major hospitality and retail client using insights from our data analysis. Regular engagement with regulatory bodies, global Gallagher forums, and industry publications ensures I stay ahead of trends, pricing changes, and emerging client needs, enabling us to guide the organization confidently into the future.
What is the future destination you are heading towards?
The future holds immense opportunity for us. My goal is to position Gallagher India as the most trusted risk partner for Indian enterprises, helping them not just protect growth, but actively enable it. With India progressing toward a $10 trillion economy by 2035, the insurance ecosystem will play a pivotal role in supporting businesses to scale securely and confidently.
Personally, I aim for continuous evolution, building high-performing teams, enhancing skills, and nurturing talent that exceeds industry standards. By doing this, I believe we can better serve India and meet the demands of a rapidly changing market.
Puneet Gehani, Chief Business Officer, Gallagher
Gagandeep Singh Marwah combines analytical rigor with people-first approach to strengthen accessibility and affordability of health services. Leveraging years of expertise, he continues to shape the health insurance industry by creating empowering systems for individual and communities. Forging connections and fluidity in process, Gagandeep amalgamates healthcare with awareness, affordability, and accessibility as a right and not just a privilege.
How do you keep yourself updated with ongoing industry trends to guide your organization toward the future?
Staying informed is essential because the insurance landscape evolves as rapidly as commerce itself. I make it a point to actively participate in CFO forums, regulatory panels, and industry events to understand how decision-makers view and manage risk. Data serves as our compass, through benchmarking, incident analysis, and exposure mapping, we refine our strategies and develop innovative solutions.
For instance, we recently created a tailored program for a major hospitality and retail client using insights from our data analysis. Regular engagement with regulatory bodies, global Gallagher forums, and industry publications ensures I stay ahead of trends, pricing changes, and emerging client needs, enabling us to guide the organization confidently into the future.
What is the future destination you are heading towards?
The future holds immense opportunity for us. My goal is to position Gallagher India as the most trusted risk partner for Indian enterprises, helping them not just protect growth, but actively enable it. With India progressing toward a $10 trillion economy by 2035, the insurance ecosystem will play a pivotal role in supporting businesses to scale securely and confidently.
Personally, I aim for continuous evolution, building high-performing teams, enhancing skills, and nurturing talent that exceeds industry standards. By doing this, I believe we can better serve India and meet the demands of a rapidly changing market.
Puneet Gehani, Chief Business Officer, Gallagher
Gagandeep Singh Marwah combines analytical rigor with people-first approach to strengthen accessibility and affordability of health services. Leveraging years of expertise, he continues to shape the health insurance industry by creating empowering systems for individual and communities. Forging connections and fluidity in process, Gagandeep amalgamates healthcare with awareness, affordability, and accessibility as a right and not just a privilege.