Customer Experience Orchestration In: This Tech-Ade: A Guide For Leaders | CEOInsights Magazine
  • Raja Lakshmipathy,  Vice President and Managing Director, Genesys India & SAARC region

    Raja Lakshmipathy, Vice President and Managing Director, Genesys India & SAARC region

  • The ‘press-one-for-English’ era of customer care experience is evidently evolving into a more advanced & dynamic customer support experience. Now, with Cloud and even Artificial Intelligence coming into the mix, organizations envision new avenues to steer their customer contact centers toward prodigious efficiency while saving money in the process. But just like any other technology intervention, it sounds rosier in words than its practical counterpart. Experts anticipate the Natural language processing (NLP) market alone to hit $22.3 billion by 2025, driven by a wide horizon of novel technologies. Intrinsically, the industry has become more competitive than ever before. Raja Lakshmipathy, Vice President and Managing Director, Genesys India & SAARC region, deciphers the challenges and opportunities in the technology-powered customer experience orchestration ecosystem. A seasoned professional with more than three decades of experience in Collaboration and Customer Experience applications, Raja is an expert in devising and executing strategies to accomplish high-end revenue growth, customer acquisition & retention and managing client relationships at all levels. Below is an excerpt from the interview.

  • Customer Experience Orchestration In: This Tech-Ade: A Guide For Leaders

Taking Skills Beyond Borders

By: Sujith Vasudevan, Managing Editor

Twelve students from Kumaraguru College of Technology (KCT), Coimbatore, are all set to travel to Monaco to compete in the prestigious Monaco Energy Boat Challenge 2024

Human Capital & It's Understanding

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Sudeep Kumar Sen is a vice president at Gi Group India with more than 20 years of expertise in business expansion, new company acquisitions, and profitability in terms of managing

Top 10 Kumaraguru College of Technology Alumni Leaders - 2024

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Latest Trends Shaping The Building Materials Industry

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Navigating Complex Integrations: Lessons From Tech Center & Manufacturing Facility Amalgamation

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HR: Cultivating The Workforce To Achieving Business Goals

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  • Top 10 Kumaraguru College of Technology Alumni Leaders - 2024

    Pioneering Paths, Leading Futures: KCT Alumni Leaders

    Kumaraguru College of Technology (KCT) is a renowned institution known for its academic excellence and holistic approach to education. Located in Coimbatore, India, KCT offers a wide range of undergraduate and postgraduate programs in engineering, management, and applied sciences. With state-of-the-art facilities, experienced faculty, and a vibrant campus life, KCT provides students with opportunities for personal and professional growth. The college emphasizes research, innovation, and industry collaboration, preparing graduates to excel in their chosen fields. KCT's commitment to quality education and fostering a culture of innovation has earned it recognition as one of the leading technical institutions in the region.

    "The corporate leaders from Jharkhand embody the spirit of entrepreneurship, resilience, and innovation"

    Innovation beyond Boundaries: KCT Alumni Leaders

    Alumni leaders from Kumaraguru College of Technology (KCT) have consistently exemplified excellence and innovation in various fields, embodying the institution's ethos of holistic development and leadership. These leaders have made remarkable contributions to their respective industries, serving as beacons of inspiration for current and future students. In academia, KCT alumni have distinguished themselves as renowned researchers, educators, and administrators, shaping the intellectual landscape through groundbreaking discoveries and educational initiatives. Furthermore, in the corporate world, KCT alumni have risen to prominent leadership positions, driving innovation, and steering organizations towards success. Their entrepreneurial spirit, coupled with a strong foundation in technical expertise and ethical values instilled by the college, has enabled them to navigate complex challenges and achieve remarkable feats of success. Beyond their professional achievements, KCT alumni also actively contribute to society through philanthropy, community service, and advocacy initiatives. Their commitment to social responsibility and ethical leadership reflects the college's emphasis on holistic development and service to humanity.

    CEO Insights in this issue presents a list of ‘Top 10 Kumaraguru College of Technology Alumni leaders - 2024' who have leveraged their extensive industry expertise and experience in offering effective skills to the market. The following list has been prepared after being closely scrutinized by a distinguished panel of judges including CXOs, analysts and our editorial board. We recognize their valuable contribution to the ever expanding and competitive market and their ability to sustain themselves and emerge as top contestants through their reliable knowledge.

Top 10 Kumaraguru College of Technology Alumni Leaders - 2024

Company Logo Company Management Company Name Company Description
Revature Abhishek Rajkumar, Director Revature He has extensive experience in strategic planning, resource allocation, and stakeholder management, skilled in optimizing operational efficiency to achieve organizational objectives
Artin Builders Aravindh Muthusamy, Managing Director Artin Builders An enthusiastic entrepreneur has extensive experience in the construction industry, encompasses a wide array of projects, spanning infrastructure development and various types of construction
Kcc Exports K T Nandha Kumar, CEO Kcc Exports Having a extensive experience in the textile industry, he has specializes in the leadership, marketing, communication, team building and many more
PSN Group Kaushik Narayan, Managing Director PSN Group With his expertise lies in leadership, business strategy, automotive, operations management, third-party logistics, supply chain management, project management and more skills
Rich Phytocare Praveen DR , Executive Director Rich Phytocare A visionary leader in the renewable energy sector with a focus on pioneering innovative solutions and excellence in leadership and organisation development
Schuf Speciality Valves India Rajesh Nageswaran, Chief Information Officer Schuf Speciality Valves India He possesses a vast range of experience in the IT domain, also excels in planning & scheduling, time management, production planning, software, vendor relation and other skills
Elgi Equipments Ramesh Ponnuswami, Executive Director Elgi Equipments He has specializes in the business development, team management, key account management, business planning, product development and leadership
Vee Pee Pee Exports Sathish Kumar, Managing Partner & Director Vee Pee Pee Exports His expertise encompassing supply management, team leadership, business administration, production planning, communication and leadership
Sharp Gaze Tech Services Shadaksharam Swaminathan, CEO Sharp Gaze Tech Services With a wealth of experience in the business development and sales, also he excels in team management, marketing, sales, finance and training
Agrone Vikram V Prasad, Managing Partner & CEO Agrone He has vast experience in the mechanical engineering design lean manufacturing, process/product improvement, project management and cost reduction management

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