HSBC Introduces Mobile Business Banking Service for SMEs

HSBC launches mobile business banking services, Kinetic for small and medium sized businesses. This platform would enable the SMEs to open savings and current accounts within minutes, and efficiently manage business transactions such as standing orders, direct debits, and future payments.

The launch of this platform is a appropriate development for small business owners and the self-employed, the number of which have increased in recent months because of the economic downturn.

HSBC Kinetic goes some way to resolving this issue already boasting over 5,000 users, from food delivery and technology companies to small retailers, and even entities in the medical sector.

However, the app’s unique selling point is that it is built on Google Cloud technology, which enables HSBC to leverage its existing infrastructure in order to scale-up the service with speed, if needed, and efficiently implement any updates, in line with customer feedback.

As well as helping SMEs meet the practical challenges associated with cash management, HSBC Kinetic can also ensure struggling businesses maintain a healthy cash flow, by providing a suite of useful in-app banking products, such as same day overdrafts, credit cards, as well as streamlined access to the Bounce Back Loan Scheme (BBLS).

This particular feature, notes HSBC’s McIntyre, “has proven invaluable during the economic downturn – giving SMEs quick and easy access to the short-term liquidity needed to help tide them over.”

The Kinetic application is part of HSBC’s multi-billion-dollar global transformation program, under which it plans to digitise key customer journeys, in order to upscale user experience. HSBC’s Hijazi, says “Since the launch of the Bounce Back Loan Scheme in May 2020, HSBC’s UK commercial bank has approved over £7 billion in loans – all through our existing digital banking platforms. This scale of lending would not have been possible were it not for HSBC’s ongoing and concerted investment into developing cutting-edge digital banking platforms, such as Kinetic.”

Evidently, the pandemic has catalysed a change in the way businesses – particularly SMEs – bank, and financial institutions like HSBC are spearheading a response to this trend. Indeed, since the start of the pandemic, HSBC has observed a 40 percent uptick in the number of customers using its digital banking platforms.

Hijazi. comments, “We have also seen a growth in the number of customers opting for virtual assistant tools for support, as opposed to calling customer services at the bank branch.” Clearly, the digital environment is becoming increasingly central to the way businesses are run in the UK.