DOCTORBHATIA.COM: Introducing Contemporary And Cognitive Healthcare Practices Across The MHealth Sector | CEOInsights Vendor
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DOCTORBHATIA.COM: Introducing Contemporary And Cognitive Healthcare Practices Across The MHealth Sector

DOCTORBHATIA.COM: Introducing Contemporary And Cognitive Healthcare Practices Across The MHealth Sector

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Dr. Manish Bhatia & Dr. Manisha Bhatia,Founders

Dr. Manish Bhatia & Dr. Manisha Bhatia

Founders

The Intervention of digitization across the healthcare sector has subsequently led to the advent of advanced facilities which can be availed with a single touch. With a notion of introducing praiseworthy practices across the mHealth sector, DoctorBhatia.com has emerged as one of the first websites to offer internet based consultancy. Initially started in 2002 to serve as a clinic website, Doctor Bhatia.com has not only grown exponentially since its inception but also managed to develop a dedicated patient suite for its international customers to ensure seamless services irrespective of geographical boundaries. DoctorBhatia.com is managed by the husband wife duo Dr. Manish and Dr. Manisha Bhatia, who share their name, profession and lives. Before Doctor Bhatia.com, they had launched a homeopathy portal called Hpathy.com in 2001, which grew to become the world's leading homeopathy portal by 2004.

Engaging in a vivid interaction with CEO Insights, Dr. Manish and Dr.Manisha Bhatia elaborate on the ups and downs of their journey while pragmatically operating in the mHealth sector.

Please tell us how your experience is helping you mold Business operations for DoctorBhatia. Brief us about various treatments offered by DoctorBhatia.com along with their exceptional benefits.

The primary focus was to marry our technical and homeopathy skills. We used that skill set to provide online health consultancy, at a time when this was relatively unheard of in India. Our qualifications, international repute within our community due to our other project Hpathy.com and a solid presence on the ground, helped us capitalize this skill set.

As classical homeopaths, we offer treatment for all disease conditions. A large chunk of our online patients come from pediatric cases like coeliac disease, autism and ADHD, teenage patients suffering from PCOS and adults suffering from varied conditions like skin diseases, migraine, IBS, thyroid disorders, menstrual disorders, infertility, prostate enlargement, psychiatric cases like OCD, schizophrenia, anxiety, depression, and inveterate cases like cancer.

What were the challenges that you faced in bringing DoctoBhatia homeopathy to such level and how do you focus on constantly improving the customer experience?
There were not too many challenges as being a software graduate (also), Dr. Manish understood the technical part very well. Our primary challenge was to ensure quality care without physically seeing the patient. In the early stage, video consultation was not an option and that made the consultation more challenging. However, with broadband and 4G available globally now and video-calling tools like Skype, Zoom and WhatsApp readily available, this does not pose a challenge anymore and there is no difference in the quality of consultation for online patients.
What are the holistic initiatives you adapt to motivate your clientele to follow a stressfree path to attain desirable results and how are you resolving lifestyle diseases and issues through your treatments?
In homeopathy, most diseases are considered psychosomatic and we understand that our lifestyle choices, food habits and stresses often play a very important role in creating and maintaining sickness. Hence, along with homeopathy, we try to guide all our patients about the correct lifestyle and stress management. This guidance is not generic but patient-specific because we study the patient's whole history, lifestyle, occupation and stressful episodes while analyzing the case history. This helps us get much better results and much better patient satisfaction. We become not just their doctors, but health partners.

In homeopathy, most diseases are considered psychosomatic and we understand that our lifestyle choices, food habits and stresses often play a very important role in creating and maintaining sickness


What are the various health issues pain points clients come up with?How is Doctor Bhatia.com helping the clients with those challenges?
The primary pain point that we see is a lack of good homeopathy care locally. Often patients have already tried homeopathy treatment with not very encouraging results and that is when they look for experts. That is where we fit in professionally trained, well-qualified homeopaths with large clinical experience in treating all sorts of health issues, available for online consultation. We can treat minor health issues to major pathologies with equal comfort. There are some services that no one else provides. For instance, we are the only service in India offering online assessment of autism with the Indian Scale of Autism Assessment (ISAA). All our autism patients go through this scale every three months for a quantitative assessment of their improvement. Electronic health record management helps us monitor the long-term health status of all our patients effectively.

Where are you positioned in the current mHealth segment of India and how do you ensure to leverage the best of emerging business opportunities?
The doctors at DoctorBhatia.com are registered with the Rajasthan Homeopathic Medicine Board and the Central Council of Homeopathy(India). DoctorBhatia.com is one of the leaders in online homeopathy consultancy and education. We are increasing our services for B2B segment by providing quality education to both conventional and homeopathy doctors. As early movers in online consultancy and education in our field, we have a unique advantage, which we continue to build upon aggressively.

With covid and these lockdowns, we have seen a major surge in demand for online consultation. We believe this trend is here to stay. We are in the process of launching a special post covid care clinic along with more resources and courses for patients as well as professionals.

As the editor of Homeopathy for Everyone, world's leading homeopathy e-journal with more than 65,000 subscribers in 100+
countries, how are you contributing to clinical research and homeopathy education?
Hpathy.com was started in 2001 with the aim of providing quality professional information about homeopathy to professionals and patients. By 2005, it had become the world's no.1 homeopathy portal and was ranked among the top 100 medical websites globally. The e-journal Homeopathy for Everyone was launched in 2004 and was the first electronic medical journal in India. It has remained the leading source of professional literature in homeopathy and has a large international reader base. Over the last 20 years of Hpathy.com and 17+ years of Homeopathy for Everyone, it has come to serve nearly half a million people every month. The content remains free, professional grade and is managed by an international editorial team. It is the largest repository of current medical literature related to homeopathy. A few years later a section of it was forked into another project called Homeopathy Books.in, which is the largest archive of historical books and journals related to homeopathy. It already has more than 200 books and 500 journals in its database, which is free to access.

What achievements has DoctorBhatia.com attained since its inception? Highlight some of the major milestones achieved by the firm.
Helping nearly 40000 people every month for research, furthering their education and with online consultancy, Doctor Bhatia.com serves in two segments B2B and B2C. In our B2B services, we offer E-consultancy globally and have patients across the Americas, Europe, Australia, Africa and Asia. The site also serves as a landing page for patients looking for physical consultation through our center in Jaipur. In our B2C services, we offer online courses for patients, healthcare providers, conventional doctors and homeopaths. These courses have been taken up by more than 20000 students globally. We are now increasing the basket of courses with more advanced and clinical courses. We also offer webinars and seminars globally. In March 2020, we were the first to document and analyze covid symptoms and cases with suggestions about possible treatment options. These were used by homeopathy doctors worldwide and were later proved accurate in ICMR controlled trials too.

Dr. Manish Bhatia, Founder
Dr. Manish Bhatia (BHMS, BCA, M.Sc. Hom (UK), MD (Hom)) did his graduation in homeopathy from the University of Rajasthan and PG from University of Central Lancashire (UK). He is also a graduate in Computer Applications and has done a second masters in Pediatrics. Dr. Manish Bhatia is an internationally renowned homeopath, with 20 years of clinical experience, Dr. Bhatia is known to treat difficult cases with ease. A well-known speaker &teacher, his books on Organon are part of the curriculum world wide.

Dr.Manish Bhatia, Founder
Dr.Manish Bhatia (BHMS, BCA, M.Sc. Hom (UK), MD(Hom)) did his graduation in homeopathy from the University of Rajasthan and PG from University of Central Lancashire(UK). He is also a graduate in Computer Applications and has done a second masters in Pediatrics. Dr. Manish Bhatia is an internationally renowned homeopath, with 20 years of clinical experience, Dr. Bhatia is known to treat difficult cases with ease. A well-known speaker & teacher, his books on Organon are part of the curriculum worldwide.

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