MK Noorani Taj, CEO & MD
We live in an era where technology plays a crucial role in most people’s lives and hence it firmly stands as one of the pillars on which businesses are built. But in today’s hypercompetitive world, organizations don’t have the luxury of time to deal with the complexities of ever-evolving technology. Outsourcing such functions take some stress off the company’s shoulders, allowing the team to channel their energy towards the core areas of their business which affect the company’s success directly. Therefore, organizations nowadays seek to establish strategic partnerships with Business Process Outsourcing (BPO) companies who anticipate industry trends and offer long-term support solutions apace with the evolving technologies & trends.
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10 Best BPO Companies - 2019
India became familiar with Business Process Outsourcing (BPO) only in the early and mid-1990s; but now the entire country seems to be quivering with the BPO fever. The unfathomable success rate of BPO in the country is credited to reasonably priced exertions expenses and India’s big talent pool of skilled, English speaking population. According to NASSCOM, factors like best orientation amongst main BPO organizations, 24/7 services, precise geographic region and investor pleasant tax structure have all made BPO popular in India. Not only this, the industry is also seen as a lucrative option by graduates & freshers as they can earn good salary. Today, enterprises not only look for cost-effective solutions but also desire for better productivity, skilled staff, enhanced quality service and excellence business process. India with its enormous population and efficiently skilled people still continue to be the best choice for both frontend as well as back-end outsourcing. BPO has played a significant role in metamorphosing country’s image from a slow moving bureaucratic economy to a land of innovative entrepreneurs while making it a global player in providing world-class technology solutions & business services. Not only this, the industry has also transformed India from a rural and agriculture-based economy to a knowledge based economy. Besides fuelling Indian economy, BPO is greatly affecting the life of the people through an active direct & indirect contribution to the various socio-economic parameters like standard of living, diversity and employment among others. Due to the development in infrastructure, more and more foreign BPO companies are setting up bases in our country. India is now the arena’s favored marketplace for BPO businesses, among other competitors, together with Philippines, Australia, Ireland and China. In this issue of CEO Insights, we bring to you ‘10 Best BPO Companies - 2019’ that are savvy & progressive and catering to the large clients in national as well as the international market. These companies not just help businesses in keeping pace but also anticipate with industry trends to offer visionary, long term and reliable support solutions. A distinguished panel of CEOs, CIOs, industry leaders and CEO Insights’ Editorial Board has scrutinized various BPO companies before finalizing the top ten names. Hope this list will lead you to the perfect BPO company that you have been longing for.
|Company Logo||Company Management||Company Name||Company Description|
|(L) Karan Pal Singh Chauhan & (R) Vivek Parmar, Directors & Co-Founders||31 Parallel||A BPO services provider that excels in providing end-to-end services in low cost while maintaining high quality outputs serving some of the biggest names in travel & e-Commerce industry|
|Elizabeth Jacob, Founder Director||Athena BPO||One of the oldest domestic BPO that serves as a highly professional alternate channel partner for its BFSI clients with its exceptional outbound services|
|Gaurav Abrol, CEO||Cogent E Services||A BPO service provider standing apart in the industry with its unwavering commitment to first class client service, an experienced, well trained and knowledgeable call centre team and leading technology|
|Vinay Grover, Director, Operations||Competent Synergies||Simplifying client's communication with their customers by offering best-in-class services like Inbound & Outbound Contact Centre, Verification, Collection, Field Support and Backend Office Support|
|Anupam Dutta, Director||Headway BPO Solutions||A technologically futuristic BPO company creating more employment across the Tier-2 and Tier-3 cities in India and the US|
|Divij Singhal, Managing Director & CEO||ICCS||A leading provider of BPM & BPO services in India, that garners a highly responsive structure to resonate with its client’s individual needs|
|Gaurav Kant,Founder||K9 Secure Solutions||A full-fledged facility management company offering an array of services including event protection, celebrity protection, manned guarding, electronic security systems, house-keeping staff, cleaning material, building management process and more|
|Sanjoo Sharma,Founder & MD||Radical Minds||A leading provider of BPO services in India that offers best-in-class support services specifically for Travel, Health, logistics and BFSI domain which includes Inbound, Outbound, Backend and E-Mail/Chat, and packaged as per client’s need|
|Suyash Sakhalkar, Founder & Director||LeadCorp||One of the fastest growing BPO companies in the country, owing thanks to its prowess in decoding the dynamic technology trends and adapting to real-time with intact quality|
|MK Noorani Taj, Managing Director||WACHSEND BPO||An end-to-end BPO services firm specializing in Outsourcing Services, Back Office BPO, Call Center Outsourcing, Healthcare BPO, and e-Commerce Support areas|