Cisco and Tata Communications Launch Cloud-Based Webex Calling in India


Cisco and Tata Communications have introduced their Webex Calling solution in India, leveraging a cloud-based public switched telephone network (PSTN). This offering is designed to assist businesses in transitioning from traditional on-premises phone systems to a scalable global cloud-calling platform. By utilizing Tata Communications' data center located in the Mumbai region, the solution ensures that calls are routed in accordance with local regulations, aiding organizations in maintaining compliance.

“Webex Calling is a modern and complete business phone system that delivers enterprise-grade calling through a globally available cloud platform with over 14 million users around the world. It provides businesses with powerful innovations, flexible deployment options, and centralized administration. Integrating Webex Calling with Tata Communications Cloud PSTN reach and local regulatory expertise in the Indian market will provide enterprises with an enhanced connectivity and collaboration experience”, the company said in a statement.

Cisco's collaboration solutions, such as Webex, have experienced increased demand since the beginning of the pandemic, when the need for virtual collaboration was at its highest. “Hybrid work has heightened the need for enterprises to deliver seamless, secure, and reliable collaboration experiences. Webex Calling simplifies businesses' cloud transition through flexible migration choices, top-notch reliability, and AI-driven collaboration tools and devices. We are confident that Webex Calling by Tata Communications will empower businesses to thrive with hybrid work and deliver an unparalleled experience for customers”, said Daisy Chittilapilly, President, Cisco India and SAARC.

Cisco stated that Webex Calling would enable businesses to comply with Indian laws without requiring upfront investments in server hardware, as the data is hosted in Mumbai. “Users across the country will have access to additional collaboration workloads in the Webex Suite, including Meetings, Messaging, and Webinars, AI-powered innovations such as audio intelligence, and a complete range of devices and more”, Chittilapilly said.

Arijit Bonnerjee, senior vice president and head—India, Tata Communications, said, “We have been delivering enhanced employee experiences for businesses worldwide with Cisco. Today, we are thrilled to announce a dedicated capability hosted in India for national enterprises as well as global MNCs operating here. This marks a significant milestone in our partnership with Cisco, driving innovation and delivering an intelligent interaction fabric for enterprises in the digital era”.