HGS Digital, Automation Anywhere Collaborates to Provide Seamless Customer Engagement

Hinduja Global Solutions’ subsidiary of HGS Digital LLC enters into partnership with Automation Anywhere, a leader in robotic process automation (RPA). This collaboration is intended to provide improved customer engagement and optimize operations.

HGS Digital's extensive experience in business process management along with deep technical expertise with Automation Anywhere software bots and artificial intelligence (AI) technology allows the two companies to create seamless customer experiences.

"We are excited to collaborate with HGS Digital, combining their technical talent with our intelligent automation platform to increase productivity and enhance customer engagements with end users," said Ashwani Saihga, Vice President - Strategic Alliances at Automation Anywhere. "We look forward to enabling clients to gain maximum ROI and at the same time, increase business efficiencies from the front office to the back office to every office."

Businesses using the combined innovations of HGS Digital and Automation Anywhere benefit from over 20 years of business process expertise, more than six years of experience deploying over 600 bots together, technical teams that can analyze requirements and build seamless end-to-end solutions

Venkatesh Korla, HGS Digital CEO says, "Automation Anywhere is a fantastic alliance with excellent technology. We're able to leverage their tools to deliver innovative solutions for our clients that improve customer experiences across the board and show real, sustainable value."

Through this collaboration, Automation Anywhere would aid HGS Digital clients to implement RPA and intelligent automation across multiple front and back office business processes. Clients in the HGS Digital ecosystem have long benefitted from its proficiency in technology-powered services in automation, analytics, and digital combined with thorough domain expertise. Thus, these clients will experience the power of Automation Anywhere technologies as well.