Quadient Joins Hands with Infosys to Enhance Delivery of Customer Experience Management Solutions
CEOInsights Team, 0
Infosys will leverage and supply Quadient solutions to provide businesses with the leading omni-channel Customer Communication Management (CCM) platform and the capacity to meet complex communication needs, while being aligned to their customer experience strategy. The two partners will also jointly develop innovative solutions in the customer experience management (CXM) space. This will be made available at Infosys technology and innovative hubs.x
Shaji Mathew, Executive Vice President, Infosys, says, “We are excited to partner with Quadient as their managed services provider and a key partner in their customer experience transformation journey. We will
leverage our expertise to develop solutions to transform customer experience to offer personalised and effective communication that will enable enterprises to differentiate themselves from competition. We aspire to bring scale, experience, cost effectiveness and delivery model advantages in this partnership and look forward to redefine customer experiences for our clients across geographies.”
This is not the first time the companies have partnered. Infosys and Quadient already has a successful ongoing relationship in Australia where both the firms worked together to provide CXM solutions to a large insurance company. As a part of Quadient strategy, the company refocused on its four major solution areas and such strategic partnerships help its ambition to offer better access to advanced and powerful CXM solutions in highly-regulated industries, such as financial services, insurance, healthcare, utilities, telecommunications and the public sector.
“Through this global partnership with Infosys, I am delighted that we are moving another step toward helping organisations deliver great customer experience through exceptional, meaningful and personalised omni-channel communications. It shows that there is an ever increasing need for organisations around the world to transform how they connect with their customers, at every touchpoint. The scalability and experience of Infosys, together with the cutting-edge technology of Quadient, will bring immense value for organisations looking to deliver a superior customer experience and build competitive advantage,” says Chris Hartigan, Chief Solution Officer, Customer Experience Management, Quadient.
This is not the first time the companies have partnered. Infosys and Quadient already has a successful ongoing relationship in Australia where both the firms worked together to provide CXM solutions to a large insurance company. As a part of Quadient strategy, the company refocused on its four major solution areas and such strategic partnerships help its ambition to offer better access to advanced and powerful CXM solutions in highly-regulated industries, such as financial services, insurance, healthcare, utilities, telecommunications and the public sector.
“Through this global partnership with Infosys, I am delighted that we are moving another step toward helping organisations deliver great customer experience through exceptional, meaningful and personalised omni-channel communications. It shows that there is an ever increasing need for organisations around the world to transform how they connect with their customers, at every touchpoint. The scalability and experience of Infosys, together with the cutting-edge technology of Quadient, will bring immense value for organisations looking to deliver a superior customer experience and build competitive advantage,” says Chris Hartigan, Chief Solution Officer, Customer Experience Management, Quadient.