The United States government has filed a lawsuit against Uber Technologies, alleging that the rideshare service has broken federal regulations by engaging in discriminatory practices against riders with disabilities.

According to a legal filing submitted to the federal court in San Francisco, the Department of Justice claims that Uber drivers consistently decline to provide transportation services to individuals with disabilities, particularly those accompanied by service animals or who use collapsible wheelchairs.

The Justice Department further alleges that Uber and its drivers unlawfully impose cleaning charges related to service animals and apply cancellation fees to passengers who are refused rides.

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Additionally, some drivers are accused of verbally abusing and humiliating disabled individuals, or declining reasonable accommodations like allowing passengers with mobility challenges to occupy the front passenger seat.

According to the Justice Department, "Uber's discriminatory behavior has resulted in substantial financial, emotional, and physical damage to people with disabilities, constituting a breach of the Americans with Disabilities Act.”

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In response, Uber issued a statement rejecting all accusations and emphasizing its dedication to enhancing accessibility and bettering the transportation experience for passengers with disabilities.

 

The company further stated that individuals who rely on guide dogs or need additional support are entitled to a secure, courteous, and inclusive experience when using Uber - without exception. We maintain a strict zero-tolerance stance regarding verified service refusals.

The legal complaint outlines Uber's purported discrimination against 17 specific individuals.

The cases involve J.E., a seven-year-old child with an amputation living in the Bronx, New York, who reportedly was refused transportation home following his brother's birthday celebration at Pelham Bay Park when an Uber driver noticed his wheelchair and questioned, "Is that coming with us?"

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Additionally, there was Jason Ludwig, a veteran of the Gulf War accompanied by his service animal, who reportedly was refused transportation to Norfolk, Virginia's airport from Newport News, causing him to miss his scheduled flight and forcing him and his spouse to make a 16-hour drive back to their home in Yarmouth Port, Massachusetts.

The third case involves Jeff Clark from Mount Laurel, New Jersey, who reportedly experienced four consecutive ride cancellations by drivers in Philadelphia within a span of 17 minutes after informing them of his visual impairment and his use of a guide dog.