Uniphore buys AI-powered knowledge automation solution Colabo
Conversational Automation platform Uniphore said it has acquired an AI-powered knowledge automation solution Colabo for an undisclosed amount. Colabo specializes in extracting and utilizing information from structured and unstructured documents in real time, the company said.
Chennai-based Uniphore said that Colabo’s AI solution powers customer engagement solutions by unifying knowledge from any digital and physical content into a seamless, personalized omni-channel experience.
“This acquisition brings together unique capabilities to arm enterprises with new tools that provide a quick resolution to consumer queries and empower agents with real-time, actionable information,” Umesh Sachdev, co-founder and CEO of Uniphore said in a statement.
The company said that Israel-based Colabo’s solution integrated into Uniphore’s platform will ultimately help ensure the most relevant content and next-best action are delivered to Intelligent Virtual Assistants (IVAs) and live agents for better customer interactions.
“We will be taking our vision even further by integrating into Uniphore’s conversational AI and automation platform, bringing rigor and best-of-breed agility and accuracy to every contact center inquiry,” Yoav Dembak, co-founder & CEO, Colabo said.