Sometimes a little help could take us a long way. Given the catastrophic business effects of the pandemic, these have become the words to live by for business leaders, especially in the operational department. Chief Operating Officers (COOs) need to amass all the help and support they can muster to come out of this tunnel. That’s precisely why they should look at the sudden acceleration of the IT industry during the pandemic as a blessing in disguise.

COOs need to wrap their head around the fact that the new norms are here to stay, at least in a partial way, and they need to find permanent solutions to their operational problems triggered by the pandemic. Professional help is inevitable. Since improving the customer experience tops the charts of every business under the sky, better IT support could take your company a long way.

A recent report by Market Research Future (MRFR) predicts that the IT Infrastructure Services Market is likely to touch $120.15 billion by 2025, growing at a CAGR of 11.1 percent. IT partners could significantly aid COOs byfinding innovative ways to help businesses, such as limiting operational expenses, improving customer experience, and catering to the need of the hour digital footprint in every way possible. In this issue, we unfold the stories of some of the most promising COOs, who have been quick to adapt and lead by example. Do let us know your thoughts.