The Modern Contact Centre - 5 Lesser Known Facts

Over the last 15 years or so, the concept of a customer care centre evoked visions of hundreds of human agents, sitting in proximity, attending to calls by reading-off a standard script in office cubicles....

An Investment Banker's Guide For Managing Business Wealth

Investment Banking is one of the most lucrative jobs due to its dynamic and demanding...

Molecular Diagnostics Poised To Redefine Healthcare In India

Over the years, the field of molecular diagnostics has extended from a niche set of...

Tips To A Sparkling Smile Before Going Back To Open-World

I always say invest in your smile, you are going to wear it every day. By invest, I...

Top 4 Business Cases That Leverage Cloud-Based Intelligent Document Processing To Streamline Paper-Intensive Workflows

Many business sectors such as BFSI, Shared Services groups, and Manufacturing & Logistics still use paper that leads to process delays. As the...

The Current Esports Industry Scenario In India

Esports continues to grow at a rapid pace in India. What started thanks in large part to the smartphone and 4G revolution in country, turned into a...

Digital Payments Roadmap In India

Currently, India has the pivotal position in the thrilling era of digitalization. Certainly, during the previous decade, digitalization has spurred...

6 Ways Digitalization Is Empowering Women Around The World

As I sit here writing this piece, it occurs to me that I am completely a product of digitization. My entire career and identity have been shaped...

Are You Ready For The 5G Revolution?

5G is here ­ whether organizations are ready or not. Not `here' as in ready for rolling-out the next generation of business and consumer...

Marketing during a Pandemic

It’s been over two months and the world has come to a halt. One would never have thought that entire countries would lock down, people’s...

Driving Organizations to Growth with Innovation

Today, innovation is a core strategy goal for many organizations. However, without a clear leader at the helm to ensure innovation is supported...

Scope Of Ed-Tech To Become More Mainstream In The Near Future

Edtech has been an emerging sector in India over the past decade. The last two years have seen a sudden uprise in demand, and multiple EdTech...


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