KIMS Healthcare Group: Uncompromised Care, Continuity & Commitment across India & GCC
Dr. M. I. Sahadulla
Chairman & Managing Director
The Chairman & Managing Director of KIMS Healthcare Group, Dr. M. I. Sahadulla has spoken in great detail about KIMS’ excellence in the hospital industry exclusively with CEO Insights.
What gives KIMS Healthcare Group the edge among other hospital chains in Asia?
Right from its inception, quality healthcare delivery with an affordability factor, compassionate patient care by the most competent team of doctors and support staff has been the vision of the organization.
Today, KIMS Healthcare Group stands among the top 10 hospitals in India with topnotch healthcare delivery systems, ethics based medicine, highend facilities and quality oriented practices. We attribute this strength and clear focus on quality to being accredited by NABL & NABH for diverse departments, besides many other national as well as international bodies since 2006. Despite owning a significant presence in Kerala, our hospital imparts the kind of clinical expertise that stands as a benchmark for the best hospitals in India and few others abroad. Moreover, KIMS also possesses a
clearcut focus on academics with 23 different programs under its academic wing.
Brief us on your hospital’s flagship service.
Critical care is our flagship service, wherein we have high quality procedures, system based practices and good communications systems. Patients from across the world trust us a lot especially with our critical care services. They are our biggest word of mouth for referrals from all across the world because they strongly believe that once they are brought into KIMS, they would be given the best possible treatments.
Patients are KIMS’ biggest focus and voice! Elaborate on the support services you offer them.
It is evident that we leave no stone unturned and mould our services to meet patients’ requirements and concerns while keeping them respected. At KIMS, patients start coming in OP (outpatient clinic) from 6 AM and hence we keep everything ready for them right from registration counters to facilities to canteens, in accordance with their needs. Besides, we also garner regular feedbacks from them, study them and take immediate, corrective actions every day to provide them a 360o care.
Especially for international patients, we offer separate lounge, facilitators, translators, multicuisine restaurants, and many other benefits along with free pickup & drop facilities to and from the airport. We make them feel at home by taking care ofall their communication and connectivity needs, besides handholding them at each point of healthcare delivery. We also appoint a dedicated, fulltime person who can be their point of contact & support at every phase of healthcare delivery.
How are the infrastructure and processes of KIMS developed in tune with the healthcare trends?
Speaking of infrastructure, we have
Despite owning a significant presence in Kerala, our hospital imparts the kind of clinical expertise that stands as a benchmark against even the best hospitals in India and few others abroad
Brief us on your hospital’s flagship service.
Critical care is our flagship service, wherein we have high quality procedures, system based practices and good communications systems. Patients from across the world trust us a lot especially with our critical care services. They are our biggest word of mouth for referrals from all across the world because they strongly believe that once they are brought into KIMS, they would be given the best possible treatments.
Patients are KIMS’ biggest focus and voice! Elaborate on the support services you offer them.
It is evident that we leave no stone unturned and mould our services to meet patients’ requirements and concerns while keeping them respected. At KIMS, patients start coming in OP (outpatient clinic) from 6 AM and hence we keep everything ready for them right from registration counters to facilities to canteens, in accordance with their needs. Besides, we also garner regular feedbacks from them, study them and take immediate, corrective actions every day to provide them a 360o care.
Especially for international patients, we offer separate lounge, facilitators, translators, multicuisine restaurants, and many other benefits along with free pickup & drop facilities to and from the airport. We make them feel at home by taking care ofall their communication and connectivity needs, besides handholding them at each point of healthcare delivery. We also appoint a dedicated, fulltime person who can be their point of contact & support at every phase of healthcare delivery.
How are the infrastructure and processes of KIMS developed in tune with the healthcare trends?
Speaking of infrastructure, we have
advanced facilities equipped with two digital cath labs,deluxe rooms, and many other facilities, along with end-to-end aspects in radiology & imaging right from PET Scan (128 slice CT Scan, 1.5T MRI) to Color Doppler. We also have RapidArc technology, nuclear medicine scan, digital radiography, digital mammogram, ultra sound, and many more; in fact anything you ask for in the technological front. All our processes have been paperless for past 10 years in OPD and for past two years in IPD. In fact, we take utmost pride in adopting the might of digital technology in all areas of healthcare delivery system, be it in feedback collection systems, reports or records. Today, our team of doctors, nurses and other staff are happy to have easy access to our user friendly systems.
Tell us about your team at KIMS. Also, what are your future plans?
Most of our doctors (fulltime) are eminent names in the healthcare space who own a perfect blend of national & international exposure. While some of them are well experienced medical professionals, the others are migrators to Kerala to establish their careers. One of the strongest reasons for patients choosing us is our faculty. Imparting transparency, we have created loyalty among our faculty who are staying happily with us from a very long time.
One of our future goals is to invest heavily in digitalization across each phase of healthcare delivery to offer maximum comfort and minimum inconvenience for the patients. Also, we are starting a lot of outreach programs & clinics across newer places so that our specialists can deliver care at the patient’s doorstep for minor problems, thus making healthcare accessible and affordable. So far we have not only witnessed phenomenal growth YoY, but grown from a 250-bed to a 1800-bed healthcare group. In the coming year we have aggressive expansion plans both in India & GCC.
Key Management:
Dr. M. I. Sahadulla, Chairman & Managing Director
Dr. M. I. Sahadulla has more than 50+ years of experience as an internist, administrator, healthcare entrepreneur and management expert. A socially committed citizen, he spearheads the KIMS Healthcare Group.
Locations:
•India – Trivandrum, Kollam, Kottayam, Perinthalmanna & Hyderabad
•Middle East – Oman, Qatar, Bahrain, Saudi Arabia & Dubai
Tell us about your team at KIMS. Also, what are your future plans?
Most of our doctors (fulltime) are eminent names in the healthcare space who own a perfect blend of national & international exposure. While some of them are well experienced medical professionals, the others are migrators to Kerala to establish their careers. One of the strongest reasons for patients choosing us is our faculty. Imparting transparency, we have created loyalty among our faculty who are staying happily with us from a very long time.
One of our future goals is to invest heavily in digitalization across each phase of healthcare delivery to offer maximum comfort and minimum inconvenience for the patients. Also, we are starting a lot of outreach programs & clinics across newer places so that our specialists can deliver care at the patient’s doorstep for minor problems, thus making healthcare accessible and affordable. So far we have not only witnessed phenomenal growth YoY, but grown from a 250-bed to a 1800-bed healthcare group. In the coming year we have aggressive expansion plans both in India & GCC.
Key Management:
Dr. M. I. Sahadulla, Chairman & Managing Director
Dr. M. I. Sahadulla has more than 50+ years of experience as an internist, administrator, healthcare entrepreneur and management expert. A socially committed citizen, he spearheads the KIMS Healthcare Group.
Locations:
•India – Trivandrum, Kollam, Kottayam, Perinthalmanna & Hyderabad
•Middle East – Oman, Qatar, Bahrain, Saudi Arabia & Dubai