CEO Insights team, Press Release
The new development enables Teneo Customers to deploy their conversational AI applications into new channels by leveraging the Vonage API Platform (CPaaS – Communications Platforms as a Service) technology, which makes it easier to manage multiple channels such as WhatsApp, Facebook Messenger, Viber, Voice or SMS from a single platform.
Mark Summerson, VP Partners at Vonage says. “Communications into the next decade needs to be more flexible, intelligent and personal. Working with Artificial Solutions enables us to offer our customers access to advanced conversational AI technology and easily incorporate it into their existing communications platforms.”
With Teneo Connectors, enterprises easily integrate a wide variety of back-end systems and processes into
Communications into the next decade needs to be more flexible, intelligent and personal. Working with Artificial Solutions enables us to offer our customers access to advanced conversational AI technology and easily incorporate it into their existing communications platforms
their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets, including RPA (robotic process automation) and CPaaS. This expands the chatbot's capabilities and enables it to deliver more intelligent responses and thereby offering a personalized human-like interaction and extending the service to 365 and 24/7.
“Vonage has an enviable reputation in the CPaaS marketplace and we're delighted to be working with the company to extend the channel capabilities of Teneo on a consolidated cloud communications platform,” says Robert Wilson Fry, Senior Director – Strategic Partnerships, Artificial Solutions. “This partnership follows the announcement last month of Teneo Connectors, a new resource in our conversational AI development platform that allows chatbots to harness the power of back-office technology to deliver even greater intelligence and capabilities”, he adds.