Virgin Atlantic and Tata Consultancy Services (TCS) announced a renewed seven-year strategic relationship to modernize the UK airline's core technological infrastructure through the use of cloud-first technologies and artificial intelligence.

To improve Virgin Atlantic's business agility, operational resilience, and customer experience, TCS will deploy an AI-powered digital core.

With a new technological Command Center and a modernized, unified IT estate, the move builds on a two-decade partnership between the firms and intends to improve the airline's technological infrastructure.

As part of the transition, TCS will implement proprietary AI-led platforms including TCS Cognix and TCS AI WisdomNext.

As the operational nerve center, the Command Centre—co-developed by TCS—will provide real-time insights to enhance decision-making, expedite IT operations, and provide front-line staff with contextual data.

It is anticipated that this will allow for more intelligent, effective, and environmentally friendly travel while providing clients with exceptional, highly customized experiences at every travel touchpoint.

 

“We exist to make our customers smile, it’s that simple,” said Oli Byers, Chief Financial Officer, Virgin Atlantic. “As we look ahead to this next phase of our digital transformation, technology will enable us to deliver smarter, simpler, and more memorable experiences. TCS has been a partner for more than two decades and together we’ll continue to build towards our vision of becoming the most loved travel company.”

“By combining our deep aviation expertise with advanced capabilities in data, AI, and engineering, we’re helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel,” said Amit Kapur, Country Head, UK & Ireland, TCS.

Virgin Atlantic has depended on TCS for innovation and agility in key systems, such as crew management, cargo, engineering, and enterprise platforms. In 2024, the airline transported more than five million passengers to more than 30 locations.

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Over 200 businesses, including nearly half of the FTSE 100, are served by TCS, a significant global provider of IT services and a member of the Tata Group. The company has been in business in the UK for 50 years.