Why AI Alone Won't Transform Customer Experience: Lessons from CX Leaders
Why AI Alone Won't Transform Customer Experience: Lessons from CX Leaders

15 July, 2026 | Business Inside

Companies are investing billions in AI-powered customer experience platforms, yet many still struggle with fragmented journeys, inconsistent service, and declining trust. The global Customer Experience (CX) technology market is currently valued...

Meesho’s New Platform Enhances Shopping Experience with Influencer-Led Content

20 February, 2025 | News

Meesho has unveiled its new 'creator marketplace platform,' further strengthening its influencer-driven...

Disrupting Payroll from Within: The Untapped Potential of GCCs

20 February, 2025 | Industry Insider

Global Capability Centers (GCCs) are playing a pivotal role in reshaping global enterprise operations,...

Bvlgari Launches First Digital Boutique in India

28 October, 2024 | News

Tata CLiQ Luxury has collaborated with Bvlgari to launch the luxury brand's first digital boutique in...

Paytm Gets NPCI Nod to Onboard New UPI Users
Paytm Gets NPCI Nod to Onboard New UPI Users

23 October, 2024 | News

India's Paytm, owned by One97 Communications Limited, has received approval from the National Payments Corporation of India (NPCI) to onboard new...

Customer Experience in Fashion e-Commerce
Customer Experience in Fashion e-Commerce

18 September, 2024 | Women Leaders

If “innovation” transforming a country was a “technology,” it would surely look like India’s Unified Payments Interface (UPI), the...

Novel Strategies to Build a Customer-Centric Team

11 September, 2024

Industry Insider

Customer-centricity is frequently perceived as a change in brand culture or mindset; in reality, it's more of an all-encompassing company...

Engineering Comprehensive Customer Experiences

04 September, 2024

Editor's Guest Post

Both e-tailers and retailers worldwide are constantly looking for avenues to improve retail business and decision-making using otherwise...

Leading the Gaming Industry to the Future with Right Benchmarks

08 August, 2024

Startups

If the reports are anything to go by, the Indian Gaming Market size is expected to reach $3.49 billion in 2024 by the end of the year and grow...

Advancing Customer Experience Solutions At World CX Summit And Awards

06 June, 2024 | News

The 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024.

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