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Lennox India Technology Centre : A Fun & Productive Environment Consistent With Employees' Needs

Lennox India Technology Centre : A Fun & Productive Environment Consistent With Employees' Needs

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Ashwin Upponi,VP - Lennox India Technology Centre & Global Program Management

Ashwin Upponi

VP - Lennox India Technology Centre & Global Program Management

Each of our work can become difficult at some point or the other,hence establishing a culture that doesn't add to the work stress is vital for both the employee & employer. Therefore, flexibility is a state of need and not a state of entitlement. A strong proponent of this philosophy is Lennox India Technology Centre (LITC), the global design centre of an innovative & cost effective HVACR systems & solutions provider headquartered in Texas. LITC has established a loyalty inducing culture that alleviates any work related stress and is consistent with its values & employees'needs. This 500 people strong company delivers projects on a platform of Integrity, Respect & Excellence towards its customers, employees, vendors, and suppliers.

Ashwin Upponi (VP ­- Lennox India Technology Centre & Global Program Management) has gained nearly two decades of industry experience in diverse domains, including Technology Center Development Service, Business Process Re-engineering, Productivity Management, Global Sourcing (Asia, Eastern Europe, Latin America) and others. Leveraging this extensive expertise, he has been playing an instrumental role in expanding LITC's capabilities and competencies. Ashwin illustrates the numerous people centric HR policies LITC has implemented to build a fun & productive environment in an exclusive conversation with CEO Insights.

Kindly tell us about the secret behind Lennox India's result oriented & flexible work culture.
Although the general shift time is 9.30 am to 5.30 pm, we permit our employees to have flexible work hours when appropriate, apart from the work from home option. Additionally, employees can take breaks in between to destress themselves by playing indoor games(TT & Foosball) available in the facility and play badminton & football on weekends using our tie-ups with grounds/courts. When employees extend their work timings, LITC appreciates them with Spot Awards (e-vouchers/Movie vouchers, family dinner vouchers &
more), Door step drop at home (gender neutral), dinner reimbursements and a fruit & nut basket from the manager.

Our senior most leadership team is easily approachable and ready to allocate their time and attention to even the smallest needs of our employees


Besides Maternity & Paternity care leaves and special leaves like bereavement, marriage & short term disability, we also offer perks like internet reimbursements, interest free loans, Car Leasing Policy and reimbursement of professional certification. Not only we have tiedup with a renowned childcare center within our campus with company sponsored seats, but also allow employees to bring their kids to office whenever required. As a cherry on top, our senior most leadership team is easily approachable and ready to allocate their time and attention to even the smallest needs of our employees.

Please tell us about the factors that play an instrumental role in attracting & retaining employees?
Being a product based company in the exciting domain of HVAC our people get to have hands-on experience with latest technologies & practices. Besides facilitating our people to dabble on latest technologies, we also organize events like LennoJam (all employees attempt to ideate design thinking solutions), Design War(employees redesign an existing product) and facilitate them to collaborate with global stakeholders.

We support their career movement within organization internal job rotation, conduct other levelbased/modified learning programs, self development programs and various clubs (LII Young Professionals Association LII Women's Business Council, Society of Women Engineers, Toastmasters and other clubs of passion). Our internal portal Career Journey helps employees build & achieve career goals, gain clarity on their development plans and have development conversations with their managers.

Protecting our employees with Life Insurance and supporting them & their family with healthcare benefits we reimburse their Gym/Fitness center membership, purchase of gym equipment & sports membership and help employees above age 30 to avail free check-up at renowned diagnostic centers.
Briefly tell us about your company's hiring and retention strategies.
We have a robust hiring process to ensure that we get the right talent who is a perfect fit for our culture, proactive, multi skilled and keen to learn new technologies & take ownership. Our employee engagement activities are customized based on work groups, teams or a specific business unit to ensure maximum participation. We even have a program called Employee Engagement Matrix to understand employees'concerns, proactively identify potential employee attrition risks and help them.

How do you spark enthusiasm among employees by organizing outings promotions and others?
Everyone attain equal amount of opportunities & challenges to grow up in their career, wherein the promotions are purely based on individual's performance and not their minimum tenure. We conduct FRIYAY events (conducted on last Friday of every month, this event is filled with funny & exciting competitions music & more) and PARIVAAR (Lennox India's Family Day), which is an annual dinner event with variety of cultural shows putup by our employees and fun games that LITCians along with their family participate in.

We also conduct yearly indoor championships & outdoor interdepartment matches along with LIIVEWELL, a 100 days fitness program where employees engage in various workshops, competitions and challenges. Last but not least, LITC's CSR committee (consists of nearly 50 employees and conducts around 20 CSR programs annually) is completely employee owned with employee driven campaigns, where employees gather every month to present their ideas for a CSR activity.

Office: Texas(headquarter) and Chennai
Offerings: Controls Engineering, Mechanical Engineering, Information Technology, Finance, HR and Business Analytics

Employee Testimonials: To define LITC in one line, I'd say that when you get up in the morning, you feel excited to go to office rather than thinking, 'oh my god, why can't this day be a weekend or public holiday". I feel LITC doesn't just give you a job, but rather a career to you.- Ramsundar K, Finance

Kickstarted his career in 1986, Ashwin has sharpened his Project Management, Cross functional Team Leadership and Product Marketing skills by working with various organizations across North America, Asia (China, India, Japan & Indonesia) and Europe.

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