Leading AI-first customer experience platform, Kapture CX has welcomed RudraPrasad Nanjundappa as its new Chief Customer Officer (CCO). 

In this strategic role, RudraPrasad is expected to spearhead implementation of Kapture’s Agentic AI product suite, customer success initiatives, enhance client engagement, and align customer-centric strategies to support Kapture CX's ambitious global expansion plans.

"Being part of a company which is at the forefront of building an Agentic AI platform to help organisations across the globe redefine and enhance their customer experience is surreal”, expresses RudraPrasad.

Prior to joining Kapture CX, RudraPrasad Nanjundappa functioned as Regional Vice President-Professional Services at Eightfold AI, helping establish the APAC PS team and oversaw enterprise product implementations for fortune customers across APAC and EMEA. 

With a professional journey of 23 years he has played leadership roles in organisations namely Eightfold AI, LinkedIn, Cognizant, Infosys and also successfully co-founded a health-tech start-up. Additionally, he possess expertise in leading and building high performance teams in areas of CRM consulting, Professional Services, Customer Experience & Success helping global customers. 

“In my role as the Chief Customer Officer, I look forward to leveraging my diverse experience anchored around customer success to help redefine the experience and value we are delivering to our customers”, adds RudraPrasad.

 

His leadership is expected to be instrumental in elevating Kapture CX's commitment to delivering exceptional customer value across diverse industries and geographies.

"We are thrilled to welcome Rudraprasad to the Kapture CX leadership team," says Sheshgiri Kamath, CEO and Co-Founder of Kapture CX.

"His extensive experience and visionary approach to customer success align perfectly with our mission to revolutionize customer experience through innovative technology. We are confident that his leadership will further strengthen our customer relationships and drive sustained growth."

Rudraprasad's appointment is believed to come at a pivotal time for Kapture CX, as it continues to expand its footprint across 18 countries. With a strong focus on leveraging Agentic AI, Kapture CX doubled its revenue in FY25, building on its recent $8 million funding round led by Cactus Venture Partners and India Alternatives.

Kapture CX's platform integrates advanced technologies, including proprietary large language models (LLMs), to automate customer support workflows, analyze sentiments, and provide proactive solutions. The company's commitment to innovation and customer-centricity has positioned it as a trusted partner for enterprises seeking to transform their customer experience operations.

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"Passionate founders, dynamic team, innovative product suite, tangible results for enterprise clients, expanding business opportunities and challenges of growth stage make this journey incredibly thrilling." Prasad added.