Zendesk Appoints Craig Flower as Chief Operating Officer
Zendesk has recently declared the appointment of Craig Flower as the Chief Operating Officer. In this position, Flower focuses on enhancing customer interaction and support throughout the entire organization, speeding up the shift to AI, and boosting operational efficiency. His hiring highlights Zendesk's continual AI-first evolution and dedication to providing outstanding service.
Flower is an experienced technology leader who formerly held the position of Chief Information Officer at Zendesk. As CIO, Flower aligned the IT team to link and assist every aspect of the company via enhanced digital tools, more insightful data, and superior service through AI and machine learning.
Tom Eggemeier, CEO of Zendesk says, “AI is fundamentally reshaping the future of customer service, demanding that all those serious about success operate with radical shifts in speed and efficiency. Craig is an unmatched leader with a relentless commitment to our customers, operations and transformation who will bring teams together and turn our vision into measurable outcomes, ensuring we stay aligned and focused on delivering outstanding value to our customers.”
Also Read: Anand Mahindra: Living the Philosophy ‘Purpose with Profit’
As COO, Flower will concentrate on maximizing the value customers gain from Zendesk’s AI tools by simplifying their adoption, delivering exceptional support, and fostering knowledge sharing through a dedicated center of excellence where Zendesk customers and employees can exchange key learnings and best practices. He will accelerate company strategy by innovating and streamlining processes, aligning operations, and enabling faster execution.
Also Read:Vision Ahead: Startup & Tech Leaders Share Expectations for 2026
Craig Flower, COO of Zendesk says,“Modern tech COOs blend customer focus, business strategy, technology, and operational excellence. Zendesk has the right strategy and real momentum; we’re expanding what’s already working to drive alignment and execution week in and week out. The window is wide open for us to lead AI for Service by staying customer-obsessed, accelerating an AI-first transformation across how we serve, sell, and operate, and achieving strong, measurable results through efficient, modern processes. Strategy matters, but execution wins.”
Prior to Zendesk, Flower served as Chief Technology Officer at TriNet, where he replatformed products, digitized key processes, and accelerated the transition to cloud.
Also Read: 5 Management Consulting Firms in India Driving Business Growth
Earlier in his career, Flower served as Chief Information Officer at Hewlett-Packard, where during his over 20 year tenure he drove business model innovation alongside process and IT transformation, contributing to significant revenue growth and margin expansion.