Airtel's Xtelify Unveils 'Airtel Cloud' to Support Digital Business Operations
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Xtelify, a wholly-owned subsidiary of Bharti Airtel (‘Airtel’) that contains all of Airtel’s digital resources and abilities, has introduces a sovereign, telecom-grade cloud platform – ‘Airtel Cloud’. Designed to manage 140 crore transactions each minute for Airtel's internal operations in India, this sovereign cloud platform is now being expanded to address the dynamic demands of businesses in India.
Airtel Cloud, managed by 300 certified cloud professionals, is hosted on next-gen sustainable data centers with Gen-AI enabled provisioning. It provides IaaS, PaaS, and superior connectivity, ensuring secure migration, easy scaling, reduced costs and freedom from vendor lock-ins.
Xtelify also introduced an AI-driven, future-oriented software platform designed to assist telecom companies globally in eliminating underlying complexity, enhancing customer experience, reducing churn, and increasing ARPU.
Covering each layer of the telecom value chain, the solution includes a unified data engine for AI-driven insights and intelligence at scale, a Workforce platform for real-time task optimization, and an experience platform for overseeing all aspects of the customer journey in telecommunications
Gopal Vittal, Vice Chairman and MD ̶ Bharti Airtel says, “It is a very pivotal moment in our history as we take our world class, home grown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnerships with three top tier companies alreadytop-tier - Singtel, Globe Telecom and Airtel Africa.”
“Within Airtel, we have been actively harnessing digital innovations at unmatched scale to transform our services and enhance customer experience at Airtel for many years now. This has involved powering over 590 million customer touchpoints and solving some of the most complex telecom challenges in the world. All this is enabled by Airtel Cloud where all our applications run at a very compelling cost. Today, we are also excited to take our telco-grade, sovereign-cloud platform and help businesses in India innovate faster, scale smarter and stay secure in today’s rapidly-evolving digital landscape. All controls of our cloud will reside strictly within the country ensuring zero possibility of any entity outside India being able to access any part of this data or its working”, Vittal adds.
Ng Tian Chong, CEO - Singtel Singapore says, “We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service. By optimising dispatch and resource management, our engineers can reach customers more quickly, resolve issues with greater accuracy, and reduce our overall carbon footprint. We’re also able to enhance productivity, strengthen governance, and ultimately deliver more value to our customers."
Carl Cruz, President and CEO – Globe Telecom says, “At Globe, our North Star has always been our deep desire to help uplift the lives of Filipinos by creating meaningful, reliable, and human-centered experiences. This partnership with Airtel and Xtelify is a bold step forward in that aspiration, empowering us to serve our customers with greater empathy, intelligence, and speed. By integrating Xtelify’s AI-powered Case Management Platform into our operations, we bring to life our commitment to best-in-class service across every journey, from the first touchpoint to final resolution. This transformation enables a more seamless and transparent experience for our customers, where concerns are addressed with clarity, accountability, and genuine care.”
“We are proud to collaborate with Airtel and Xtelify, two like-minded partners equally committed to raising the bar for customer experience globally. Together, we are not just launching a platform, we are building a new standard for service excellence, one that helps bring our shared vision of a more admired and more customer-centric telco to life”, Carl adds.
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“We are excited to have Xtelify as a core technology partner, enabling us to deliver meaningful digital advancements and enriching the lives of millions across Africa,” says Jacques Barkhuizen, Group Chief Information Officer - Airtel Africa.